HARMOHIT GABA
Senior Manager at PwC
Bangalore
Summary
Delivery Manager | Product Delivery |Program Manager | Marketing Analytics | SaaS Delivery | Adobe Experience Cloud (AEM) | Digital Transformation | Banking | Delivery Management
Strategic and results-oriented Program Manager with 11+ years of experience driving Marketing Analytics, MarTech, and SaaS transformation initiatives for Fortune 500 clients. Proven expertise in Adobe Experience Cloud (AEM), campaign performance optimization, KPI measurement, profitability frameworks,Banking transformations and end-to-end program execution. Skilled at stakeholder engagement, Agile delivery, and building scalable analytics solutions that deliver measurable ROI. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
8048
8048
years of post-secondary education
2
2
Certifications
Work History
Adobe(SaaS): Product Delivery-Marketing Analytics
PwC
05.2024 - Current
- Led marketing analytics delivery for Adobe; implemented scalable analytics to measure campaign effectiveness across digital channels.
- Helped the customer journey analytics across marketing engagement stages, improving the pre-pipeline to booking journey.
- Drove time to insights by 30% by introducing a design framework for faster reporting.
- Drove event strategies, met performance measures, and helped drive qualified leads for the marketers.
- Helped drive the funnel performance metrics to improve lead quality and conversion rates, and helped improve conversion rates by 10%.
- Helped drive enablement and adoption of all analytics dashboards by building an enablement hub for the business. This improved the adoption rate by 20% for new users every month.
- Managed a blended delivery model (staff augmentation + managed capacity), focusing on running and growing the business with high engagement margins.
- Drove a MQL to SQL matrix across all digital channels, which showed a 30% average MQL to SQL conversion.
Adobe(SaaS): Program Manager: AEM Implementation
PwC
09.2023 - 04.2024
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed 2 AEMAACS projects, 1 DAM Setup and 1 Forms project, overall helping to drive a Business of 200,000$
- New Product delivery implementation
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Drove AEM Sites, Assets (DAM), and Forms for Adobe with a higher focus on digital transformation across cloud migrations from AMS to AEMAACS.
- Worked across Salesforce/PSA to drive program cost, schedule, and performance.
Delivery Manager -Govt Tech Consulting(D&A)
PwC
10.2021 - 03.2022
- Worked with a semi-government client under the Data and Analytics Unit.
- Providing consulting and strategizing their portfolio to provide the best possible solution through different models of data analytics, such as forecasting, trade flow modeling, and network flow modeling.
- Ensured overall project success by tracking key performance indicators, identifying trends, and proactively addressing issues that could impact delivery timelines.
- Managing the stakeholders within PWC and the customer.
- Removing impediments between the stakeholders.
- Engaging with the team to do the sizing and costing for the technologies to be used.
- Leading tracks with a team of 10 members of the Scrum team reporting to me.
- Worked on cost, schedule, and performance.
- Enhanced client retention through consistent delivery of high-quality services, and prompt issue resolution.
Citibank(BFSI): Project Manager and Scrum Master
TCS
11.2015 - 10.2021
- Led strategic projects to prepare the client for next-gen technologies, including large-scale migrations, regulatory initiatives, and technology upgrades (AIX → Linux, TIBCO version upgrades).
- Owned profitability matrices, revenue realization, cost budgeting, SOW creation, and resource planning, enabling data-driven decision-making for leadership.
- Developed weekly and monthly dashboards, and status reports in Planview and other tools, to provide transparent project health updates to business stakeholders.
- Delivered critical, high-impact projects under tight deadlines, resulting in significant financial benefits for the client.
- Leveraged advanced tools (Jira, HP QC, Planview, ServiceNow, ALM, MS Project) to streamline project execution and reporting.
- Practiced proactive risk management using RAG status reporting, WSRs, and management calls to identify, escalate, and mitigate risks early.
- Managed end-to-end project lifecycles, from kickoff to decommissioning, ensuring scope, timelines, and budgets were consistently met.
- Oversaw a portfolio of migration, conversion, and compliance projects, balancing regulatory requirements, functional/non-functional needs, and stakeholder expectations.
- Applied Agile principles daily, partnering with Scrum Masters to ensure team adherence to sprints, ceremonies, and iterative delivery.
- Demonstrated strong leadership, stakeholder management, communication, and analytical skills, enabling successful delivery across a matrixed environment.
Citibank(BFSI) : Analyst
TCS
02.2014 - 11.2014
- Ensured defect-free applications by performing proactive code analysis and fixes before SLA deadlines, improving system stability and customer experience.
- Owned end-to-end support of ECRM and Greet applications, managing bug fixes, enhancements, and performance tuning.
- Tracked and resolved L3 incidents and defects using ServiceNow and HP Quality Center, reducing backlog, and improving response times.
- Acted as a liaison between TCS onsite/offshore managers and developers, streamlining communication, prioritizing incidents, and ensuring timely updates to stakeholders.
- Created dashboards and incident reports to provide leadership with actionable insights on defect trends, root causes, and resolution timelines.
Education
MBA(Full Time Executive MBA) - Business Management(Marketing And Operations)
Xavier Institute of Management, Bhubaneswar(XIMB)
Odisha06.2018
BTECH(CSE) - Computer Science
ITM Gurgaon
Gurgaon04.2013
XII(CBSE) - Science
Springdales School, Dhaula Kuan
Delhi04.2009
XCBSE) - Science
Springdales School, Dhaula Kuan
Delhi04.2007
Skills
Relationship Management
Certification
Professional Scrum Master - 1
Timeline
Adobe(SaaS): Product Delivery-Marketing Analytics
PwC
05.2024 - Current
Adobe(SaaS): Program Manager: AEM Implementation
PwC
09.2023 - 04.2024
Delivery Manager -Govt Tech Consulting(D&A)
PwC
10.2021 - 03.2022
Citibank(BFSI): Project Manager and Scrum Master
TCS
11.2015 - 10.2021
Citibank(BFSI) : Analyst
TCS
02.2014 - 11.2014
MBA(Full Time Executive MBA) - Business Management(Marketing And Operations)
Xavier Institute of Management, Bhubaneswar(XIMB)
BTECH(CSE) - Computer Science
ITM Gurgaon
XII(CBSE) - Science
Springdales School, Dhaula Kuan
XCBSE) - Science
Springdales School, Dhaula Kuan
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