Harpreet Singh
Mohali
Summary
Experienced professional adept at developing products from concept to launch by conducting market research, translating client visions, and generating detailed requirements. Skilled in creating roadmaps, wireframing, and collaborating with designers for exceptional UI/UX. Proficient in design thinking and crafting persuasive presentations. Effective in Agile environments with a proven track record in product management.
Overview
9
9
years of professional experience
Work History
Assistant Team Lead
Cogniter Technologies Pvt Ltd
Chandigarh
12.2015 - Current
- Act as a liaison between stakeholders, development and design teams, ensuring clear communication and alignment of priorities.
- Translate client needs into actionable plans and product features.
- Develop and deliver persuasive product presentations to internal stakeholders and clients.
- Create mind maps to visualize complex ideas, identify connections, and foster innovative solutions.
- Lead the development of a comprehensive product roadmap, including features, epics, and user stories.
- Conduct thorough market research to identify industry trends, customer needs, and competitor strategies.
- Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
- Worked with engineers to improve user experience and confirm builds meet user specifications.
- Helped coordinate testing to verify quality and usability of new product features.
- Worked closely with product development and quality assurance teams to serve as voice of customer (VOC) internally and drive resolution of issues.
- Performed quality assurance checks on all customer interactions prior to closure.
- Maintained up-to-date knowledge of multiple company products and services in order to effectively answer questions from customers.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Performed gap analyses between current state operations and desired future state operations.
- Provided guidance to junior analysts on complex projects or tasks.
- Reviewed business requirements documents to ensure accuracy and completeness of deliverables.
- Managed the team of Business Analysts by setting objectives, monitoring performance, and providing feedback.
- Created detailed reports outlining project status updates, timelines, milestones achieved, resources allocated.
- Conducted interviews with end-users to gather requirements for new or modified applications, systems, processes.
Technical Support Representative
Kochar Infotech Pvt Ltd
Amritsar
04.2015 - 11.2015
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Demonstrated advanced product knowledge to solve customer issues.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Developed and maintained strong relations with customers to meet quality expectations.
- Served as first point of contact for incoming technical service calls and emails.
Education
Bachelor of Science - Information Technology
DAV College
Amritsar04-2013
High School Diploma -
Khalsa College Sr. Sec. School
Amritsar03-2010
Skills
- Epic Systems
- Stakeholder Alignment
- End to End Feature Delivery
- Product Roadmaps
- Product Vision and Strategy
- Wireframe Design
- User Feedback Collection
- Jira, Atlassian, Rally
- Product Lifecycle Management
- Responsive Design Approaches
- Usability Studies
- User and UX Research
- Agile Software Development
- Requirements Building
- Interpersonal Communication
- Prioritization and Execution
- Competitive Analysis
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Affiliations
- Travel
- Outdoor Games
- Maintain work-life balance
- Quality time with Family
Timeline
Assistant Team Lead
Cogniter Technologies Pvt Ltd
12.2015 - Current
Technical Support Representative
Kochar Infotech Pvt Ltd
04.2015 - 11.2015
Bachelor of Science - Information Technology
DAV College
High School Diploma -
Khalsa College Sr. Sec. School
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