Sandhiya Udayakumar
Senior Business Analyst – Healthcare | EPIC Certified | Lean Six Sigma Black Belt
Chennai,Tamil Nadu
Summary
Results-driven professional with 8+ years of experience in healthcare revenue cycle management (RCM), EPIC systems (Resolute PB, Bridges, Security), and claims/denial analysis. Skilled in analyzing healthcare workflows, identifying revenue leakage, and driving process improvements. Strong expertise in stakeholder collaboration, data analysis, and delivering operational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
5
5
Certificates
2
2
Languages
Work History
Packaged App Development Specialist / Team Lead
Accenture
Chennai, India
07.2023 - 03.2026
- Analyzed healthcare workflows in EPIC (Resolute PB, Bridges, Security) to identify inefficiencies and improve billing processes
Performed root cause analysis on claim denials, improving resolution rates and reducing rework
Collaborated with stakeholders to gather requirements and implement process improvements
Led a team of analysts, improving productivity and turnaround time through workflow optimization
Identified trends in healthcare data to reduce revenue leakage and enhance operational efficiency
Team Leader
AGS Health PVT.Ltd
Chennai
10.2021 - 07.2023
- Managed end-to-end RCM operations, improving team performance and SLA adherence
Trained and mentored team members on claims processing and denial management
Implemented process improvements to enhance productivity and accuracy
Senior AR Analyst
AGS Health PVT.Ltd
Chennai
07.2018 - 09.2021
- Handled high-volume accounts focusing on claims resolution and payment processing
Improved financial outcomes through detailed analysis of billing and denial trends
AR Caller
AGS Health PVT.Ltd
Chennai
06.2017 - 07.2018
- Managed insurance follow-ups and ensured compliance with HIPAA regulations
Coordinated with billing and coding teams to resolve claim issues efficiently
Education
MBA - Business Analytics
SRM INSTITUTE OF SCIENCE AND TECHNOLOGY
Chennai 06.2023 - 04.2025
Bachelor of Technology - Electronics And Communications Engineering
Periyar Maniammai University
Thanjavur, India 07.2012 - 04.2016
Skills
EPIC Systems
EPIC: Resolute PB, Bridges, Security
Claims & Denial Management
Healthcare Workflow Analysis
Data Analysis & Reporting (Excel)
Requirement Gathering & Stakeholder Management
Process Improvement & Root Cause Analysis
Client relationship management
MS Excel
Certification
Epic- Bridges Interface
Timeline
Lean Six Sigma Black Belt (LSSBB)
03-2026
Epic- Resolute Professional Billing
02-2026
Epic- - Security
01-2025
Epic- Data Courier Mover Badge
07-2024
Epic- Bridges Interface
10-2023
Packaged App Development Specialist / Team Lead
Accenture
07.2023 - 03.2026
MBA - Business Analytics
SRM INSTITUTE OF SCIENCE AND TECHNOLOGY
06.2023 - 04.2025
Team Leader
AGS Health PVT.Ltd
10.2021 - 07.2023
Senior AR Analyst
AGS Health PVT.Ltd
07.2018 - 09.2021
AR Caller
AGS Health PVT.Ltd
06.2017 - 07.2018
Bachelor of Technology - Electronics And Communications Engineering
Periyar Maniammai University
07.2012 - 04.2016