Harpreet Singh
New Delhi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Visa Executive
Believers Travel Private Limited
06.2024 - Current
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with completion of applications and paperwork.
- Worked flexible hours across night, weekend, and holiday shifts.
- Communicated with people from various cultures and backgrounds on application process.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Motivated employees through special events and incentive programs.
- Distributed employee engagement surveys to identify areas of improvement.
Travel Consultant
Sanmati Travels World
12.2022 - 01.2024
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Collected, handled and documented payments for travel services and associated feels.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
Education
Bachelor of Arts - BA PROGRAM
SCHOOL OF OPEN LEARNING
07-2023
High School Diploma -
JD TYTLER PUBLIC SCHOOL
07-2020
High School Diploma -
GYAN DEVI SALWAN PUBLIC SCHOOL
07-2017
Skills
- Application processing
- Risk assessment
- Research
- Document verification
- International relations
- Deadline management
- Legislative lobbying
- Orientation preparation
- HR reporting
- Succession planning
- Recruitment and staffing
Languages
Hindi
Intermediate (B1)
English
Intermediate (B1)
Timeline
Visa Executive
Believers Travel Private Limited
06.2024 - Current
Travel Consultant
Sanmati Travels World
12.2022 - 01.2024
Bachelor of Arts - BA PROGRAM
SCHOOL OF OPEN LEARNING
High School Diploma -
JD TYTLER PUBLIC SCHOOL
High School Diploma -
GYAN DEVI SALWAN PUBLIC SCHOOL
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