Harpreet Singh
Gurugram
Summary
As the Nodal Officer at BankNyou, a digital banking platform, I ensure the compliance and regulatory adherence of the services and products offered to the customers and the authorities. I have over 10 plus years of experience in the banking and fintech sector, where I have gained and applied skills in compliance management, risk assessment, policy formulation, stakeholder coordination, and customer satisfaction. Previously, I was a Nodal Officer at Paytm, managing the KYC and UPI operations, and an Assistant Manager at RBL Bank, handling the customer service and grievance redressal functions. My core competencies include compliance, nodal, customer service, KYC, and UPI. I am passionate about leveraging technology and innovation to provide accessible, secure, and convenient financial solutions to the masses. I value teamwork, integrity, and excellence, and I strive to contribute to the vision and mission of BankNyou Commanding Officer equipped to make critical decisions and maintain order. Decisive in proactively approaching and solving problems. Reliable in rising to challenge of position and following through on issues.
Overview
11
11
years of professional experience
Work History
Nodal Officer
BankNYou
08.2023 - Current
- Company Overview: a digital banking platform
- As the Nodal Officer at BankNyou, a digital banking platform, I ensure the compliance and regulatory adherence of the services and products offered to the customers and the authorities.
- Results-driven finance and payments professional with 10+ years of experience in Prepaid Payment Instruments (PPI), digital wallets, and payment instruction processing. Proven expertise in managing end-to-end prepaid transaction flows, regulatory compliance (RBI/PPI guidelines), and reconciliation operations. Skilled in handling UPI, IMPS, NEFT, and API-based integrations for secure and efficient fund transfers. Strong background in coordinating with banks, fintech partners, and internal stakeholders to ensure seamless payment processing and dispute resolution. Adept at leveraging data analytics for transaction monitoring, fraud detection, and process optimization.
- Previously, I was a Nodal Officer at Paytm, managing the KYC and UPI operations, and an Assistant Manager at RBL Bank, handling the customer service and grievance redressal functions.
- My core competencies include compliance, nodal, customer service, KYC, and UPI.
- I am passionate about leveraging technology and innovation to provide accessible, secure, and convenient financial solutions to the masses.
- I value teamwork, integrity, and excellence, and I strive to contribute to the vision and mission of banknyou.
- I value teamwork, integrity, and excellence, and I strive to contribute to the vision and mission of
Nodal Officer
Paytm Payments Private Limited
10.2021 - 07.2023
- Handling below roles
- LEA (Law Enforcement Agencies)
- MHA (Ministry of Home Affair)
- Cyber-cell (Cybercrime Notices CRPC etc.)
- Complaints Escalations
- RBI complaints
- CPgram- Ingram complaints
- Interacting firsthand with law enforcement agencies as representative of BankNYou, its senior management and/or employees and cooperating/supporting investigations being carried out by such law enforcement agencies together with resolving any aspects relating to Paytm Payments Services Limited.
- Assisting with the implementation of fraud and money-laundering prevention measures and processes internally within Paytm Payments Services Limited pursuant to experience and guidance gained during interactions with law enforcement agencies.
Assistant Manager
RBL Bank
11.2019 - 10.2021
- Designation: Assistant Manager.
- Principal Nodal Officer Office
- Part of Principal Nodal Officer team i.e., highest level escalation of the bank.
- Responsible for Relation Management with the Various Banking Ombudsman Offices.
- Attending Nodal Officer Meetings organized by Banking Ombudsman Offices and submit the compliance.
- Discussing the complaints received from the customers and resolving them within time frame.
- Responsible for resolving regulatory complaints raised by the clients to various Regulators.
- Handling Complaints received from Honorable Banking Ombudsman, National Consumer Helpline, CPGRAMS etc.
- Helping in process Improvement by giving new ideas to implement.
Senior Executive Nodal Desk
SBI Card
11.2016 - 10.2019
- Primary contact for all customer experience reporting and complaint and escalations handling activities.
- Handling all the complaints & escalation received from SMTs and various regulators.
- Do root cause analysis for the complaints continuously arises.
- Independently receiving, documenting, investigating, and coordinating responses for all complaints.
- Initiating and participating in investigations and corrective action arising from complaints.
- Collaborates with all departments like sales, Anti fraud.
- Prepares reports for weekly management reviews.
Senior Executive National escalation Team for Airtel
Aegis Limited
06.2015 - 11.2016
- Primary contact for all customer experience reporting and complaint and escalations handling activities.
- Handling all the complaints & escalation receive from chairman desk.
- Prepares reports for weekly management reviews.
Technical Solution Expert
TechieOnClick Solution Pvt Ltd
08.2014 - 06.2015
- Primary contact for all customer experience reporting and complaint and escalations handling activities for US process.
- Handling all the complaints & escalation receive from chairman desk.
Education
B.Tech/B.E. - Computers
Punjab Technical University (PTU)
01.2014
Skills
- Grievance Redressal Policy Enforcement
- Complaint Monitoring
- Quantitative Analysis
- Qualitative Analysis
- Management Reporting
- TAT Management
- Problem Solving
- Regulatory compliance
- Customer service
- Fraud detection
- Payment processing
Languages
- English
- Punjabi
- Hindi
Social Links - Linkedin
https://www.linkedin.com/in/harpreet-singh0666b3b2/
Personal Information
- Total Experience: 9 Years 6 Months
- Date of Birth: 07/22/92
- Marital Status: Married
Timeline
Nodal Officer
BankNYou
08.2023 - Current
Nodal Officer
Paytm Payments Private Limited
10.2021 - 07.2023
Assistant Manager
RBL Bank
11.2019 - 10.2021
Senior Executive Nodal Desk
SBI Card
11.2016 - 10.2019
Senior Executive National escalation Team for Airtel
Aegis Limited
06.2015 - 11.2016
Technical Solution Expert
TechieOnClick Solution Pvt Ltd
08.2014 - 06.2015
B.Tech/B.E. - Computers
Punjab Technical University (PTU)
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