Skilled professional experienced in admissions and quality assurance, effectively managing operations and compliance. Adept at client relationship management, liaising with stakeholders, and process improvement. Strong analytical and communication skills foster data-driven decision-making and streamlined processes.
Hi, I’m
Harriet RAO
Summary
Overview
16
years of professional experience
Work History
University of New South Wales
Admission Officer
06.2023 - Current
Job overview
- Successfully applied admissions policies by pre-screening international applications, assessing academic records, calculating WAM and English proficiency, and verifying qualifications for India & South Asia, ensuring accurate eligibility assessments.
- Delivered timely and accurate information to students and agents through multiple communication channels, enhancing client satisfaction and application efficiency.
- Maintained accurate student records, generated reports, and supported data collection, contributing to effective data-driven decision making.
- Liaised with internal departments and external stakeholders to ensure strict adherence to compliance standards and institutional protocols.
- Contributed to process improvements by developing training materials and updating policies, resulting in streamlined admissions processes.
- Conducted Genuine Student (GS) assessments and comprehensive profile verifications, ensuring compliance with Institutional and Immigration requirements and enabling lawful admissions decisions.
- Generated Confirmation of Enrolment (CoE) documents to support timely student visa applications, improving visa processing timelines.
- Actively participated in team events, successfully executing assigned responsibilities and contributing to seamless event coordination.
IDP India Pvt. Ltd
Quality Analyst
03.2022 - 07.2023
Job overview
- Conducted detailed audits on student applications for Australian and New Zealand universities, ensuring high compliance and accuracy levels.
- Organized and led weekly calibration calls, successfully minimizing quality variance between operations and quality teams.
- Achieved 100% error-free application submissions, reducing processing delays and improving university acceptance rates.
- Developed and maintained quality scorecards for Process Specialists, enhancing performance monitoring and accountability.
- Identified recurring error trends and implemented corrective actions, significantly improving overall process quality.
- Coordinated with training teams to design and deliver monthly refresher training sessions, boosting team competency and reducing errors.
IDP India Pvt. Ltd
Counselor
01.2021 - 02.2022
Job overview
- Successfully counselled students on course selection, program options, and intake planning for Australian and New Zealand universities.
- Assessed academic documents and recommended programs aligned with career goals.
- Conducted thorough document verification and compliance checks, reducing application rejections due to errors.
- Supported end-to-end applications, securing scholarships and timely admissions.
- Advised on financial documentation, improving approval rates.
- Effectively educated students on GTE criteria, visa conditions, and SOP writing, strengthening visa success rates.
- Managed Road Show Fairs, boosting student engagement and applications.
- Analyzed conversion data for strategic planning.
- Trained and mentored new team members to improve efficiency.
- Maintained accurate student records in compliance with standards.
- Coordinated with university representatives to resolve complex application cases, improving offer turnaround time.
Department of Home Affairs
Visa Officer
09.2018 - 12.2020
Job overview
- Assessed and finalized student/visitor visa applications in compliance with immigration regulations.
- Managed complex caseloads, coordinating with universities, consultants, and stakeholders.
- Conducted interviews and verified applicant authenticity through document and financial checks.
- Trained and mentored immigration assistants, improving team performance.
- Managed projects, prioritized urgent cases, and ensured SLA compliance.
- Maintained applicant records and handled client queries across channels.
- Gained expertise in immigration laws, risk analysis, investigations, and quality assurance.
- Volunteered to teach underprivileged children under the Literacy Mission.
Department of Home Affairs
Immigration Assistant
02.2009 - 08.2018
Job overview
- Processed visa applications and maintained client data with accuracy.
- Handled visa fee payments and administrative tasks (filing, medicals, documents).
- Resolved client queries via phone, email, and in-person.
- Coordinated with internal teams, VFS Global, and visa agents.
- Verified documents, assessed visa eligibility, and made recommendations.
- Executed projects assigned by senior staff.
- Trained and mentored new team members.
- Managed various administrative functions to ensure smooth operations.
Education
Sikkim & Manipal University
01.2017
University Overview
Holy Child Auxilium School
High School
01.2008
University Overview
Skills
- Operations Management
- Process Development
- Student Counseling Techniques
- Compliance & Documentation
- Process Improvement
- Effective communication
- Multitasking
- Time management
- Organizational skills
- Risk management
- Liaising & Coordination
- Visa Processing
- Client Relationship Management
- Team Leadership
- Legislation & Policy understanding
- Analytical skills
- Teamwork
- Problem-solving abilities
- Quality assurance
- Student recruitment
LANGUAGES
English Fluent
Hindi Fluent
Tamil Conversational
Hobbies and Interests
Hobbies and Interests
Listening Music, Travelling, Reading Books, SingingTimeline
Admission Officer
University of New South Wales
06.2023 - Current
Quality Analyst
IDP India Pvt. Ltd
03.2022 - 07.2023
Counselor
IDP India Pvt. Ltd
01.2021 - 02.2022
Visa Officer
Department of Home Affairs
09.2018 - 12.2020
Immigration Assistant
Department of Home Affairs
02.2009 - 08.2018
Holy Child Auxilium School
High School
Sikkim & Manipal University
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