Summary
Overview
Work History
Education
Skills
Timeline
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Harris Gaur

Harris Gaur

Gurugram

Summary

Dynamic Senior Process Executive with a proven track record at Cognizant Technology Solutions, excelling in Google Ads campaign management and client relationship building. Skilled in problem-solving and performance metrics, I effectively resolved complex client issues, enhancing ad performance for high-profile clients. Passionate about delivering exceptional service and driving results.

Overview

4
4
years of professional experience

Work History

Senior Process Executive

Cognizant Technology Solutions
Gurugram
01.2023 - Current
  • Professional experience in running advertising campaigns in Google Ads.
  • Assist customers in resolving inquiries and complaints efficiently via multiple channels, such as chat, phone, and email.
  • Executing, managing, and optimizing campaigns for high-end clients like Aston Martin, Zara, and Calvin Klein, etc.
  • Develop strong relationships with customers by providing knowledgeable advice on Google products and services.
  • Handling escalations and creating RCAs (Root Cause Analyses) weekly, customized reports.

Senior Representative Operations

Concentrix Daksh Services India Pvt. Ltd.
Gurugram
07.2021 - 12.2022
  • Worked on the Meta Ads process across multiple channels: phone, chat, and email.
  • Dedicated to resolving client queries regarding ad campaign optimization, and providing them with strategic advice to improve their ad performance.
  • Trained new representatives on product knowledge, sales strategies, and company policies.
  • Acted as an escalation point for complex issues regarding additional resources, or expertise.
  • Maintained accurate records of customer interactions and transactions.

Education

Bachelor of Commerce -

Hemvati Nandan Bahuguna Garhwal University
Dehradun
08.2020

Skills

  • Written and oral communication
  • Time management
  • Client relationship management
  • Problem-solving
  • Escalation handling
  • Performance metrics

Timeline

Senior Process Executive

Cognizant Technology Solutions
01.2023 - Current

Senior Representative Operations

Concentrix Daksh Services India Pvt. Ltd.
07.2021 - 12.2022

Bachelor of Commerce -

Hemvati Nandan Bahuguna Garhwal University

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Harris Gaur