Mukul Raghav
New Delhi
Summary
Dynamic Operations Manager with a proven track record at Sploot Pvt Ltd, excelling in partner onboarding and retention. Expert in performance evaluations and process optimization, achieving a fulfillment rate exceeding 90%. Adept at team leadership and data-driven strategies, driving operational excellence across Delhi NCR’s pet care services.
Overview
5
5
years of professional experience
Work History
OPERATIONS MANAGER
Sploot Pvt Ltd
Gurugram
09.2024 - Current
- Onboarded and retained over 400 partners, ensuring smooth integrations.
- Managed a team of three associates, overseeing performance and workflow improvements.
- Supervised training and quality assurance for partner onboarding.
- Reported directly to the founder, contributing to strategic decision-making.
- Currently overseeing end-to-end operations for the entire Delhi NCR region, managing a team of over 150 professional dog walkers, and ensuring the successful execution of more than 15,000 monthly walks.
- Maintained a fulfillment rate of over 90%, effectively minimizing controllable cancellations to under 7% through proactive improvements, and daily performance tracking.
- Implemented data-driven strategies to enhance partner retention and performance.
- Collaborated with cross-functional teams to streamline operational workflows.
OPERATIONS ASSOCIATE
NoBroker.com
Delhi
10.2022 - 08.2024
- Working in AC category home-store department.
- Onboarded 1000 AC technician in Delhi NCR in a span of 2 seasons.
- Maintained season NPS at 80%, SD at 90% and Claim at 90%.
- Handled re-training piece for partners who had low NPS, low rating, low SD etc.
- Managed lead fanout process to entire supply base.
- Handling partner escalation at city level.
- Organised offline event for onboarding partners at a out of town location.
- Closed 30+ recharges in the campaign.
- Launched RWM, RO & Geyser Category.
- Received reward and recognition for best overall performer.
BUSINESS DEVELOPMENT ASSOCIATE
Urban Company
Gurgaon
11.2021 - 10.2022
- Handled S2 operations for Delhi, Lucknow and Kolkata.
- Ensured minimal NR.
- Managed Pro Base to drive better quality experience for customers.
- Increased NPS.
- Handled Lead fan-out operations for Painting Category.
- Worked in two different departments over the tenure: Painting and Pest Control.
INTERN
Urban Company
Gurgaon
10.2020 - 12.2020
- Ensured quality hand-holding of partners.
- Reduced no response leads while keeping high delivery and quality.
- Ensured on-time job start.
Education
MBA - OPERATIONS MANAGEMENT
Swami Vivekananda Global University
Jaipur03.2027
BACHELOR OF ARTS -
Delhi University
New Delhi04.2021
Skills
- Sales strategies
- Performance evaluations
- Analytical skills
- Staff training and development
- Business Development
- Advanced Excel
- Operations handling
- Project planning
- Process optimization
Awards
- Top performer in the AC category across pan-India, 2024
- NCC 'A' Certificate, 2011-2012
- Junior School Badminton Champion, 2013-2014
Languages
- English
- Hindi
- Punjab
Timeline
OPERATIONS MANAGER
Sploot Pvt Ltd
09.2024 - Current
OPERATIONS ASSOCIATE
NoBroker.com
10.2022 - 08.2024
BUSINESS DEVELOPMENT ASSOCIATE
Urban Company
11.2021 - 10.2022
INTERN
Urban Company
10.2020 - 12.2020
MBA - OPERATIONS MANAGEMENT
Swami Vivekananda Global University
BACHELOR OF ARTS -
Delhi University
Similar Profiles
Kelly GranadoKelly Granado
Veterinary Assistant at SplootVeterinary Assistant at Sploot
Gracie DanielGracie Daniel
Business Operations Lead Associate at Sploot Veterinary CareBusiness Operations Lead Associate at Sploot Veterinary Care
Chelsey HagerChelsey Hager
Veterinary Technician at Sploot Vet CareVeterinary Technician at Sploot Vet Care
Akib SiddiquiAkib Siddiqui
Associate Manager at HCLTechAssociate Manager at HCLTech
Abhay KumarAbhay Kumar
Sr Sales Manager at Bajaj FinanceSr Sales Manager at Bajaj Finance