Summary
Overview
Work History
Education
Skills
Certification
Extra -Curricular
Timeline
Generic

Harsh Agarwal

Kolkata

Summary

Dynamic Business Development Executive with a proven track record at Amazon, enhancing customer relations and leading cross-functional teams to exceed project objectives. Excelled in market research and digital marketing, demonstrating exceptional communication and leadership skills. Known for innovative strategies in sales and customer service, significantly improving customer experience and operational efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

SPS- T4

Amazon
Kolkata
12.2023 - Current
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Seller Support Associate Sr., L3 Level 3

Amazon
Kolkata
06.2022 - 12.2023
  • Resolved seller inquiries promptly and accurately by researching account information and providing solutions.
  • Assisted sellers with product listings, order processing, payments, returns, refunds, and other related issues.
  • Performed daily audits of seller accounts for compliance with Amazon policies.
  • Monitored seller performance metrics to identify trends in customer service issues.
  • Analyzed root cause of seller complaints and developed strategies to improve the overall customer experience.
  • Conducted quality assurance checks on outgoing emails to ensure accuracy of information provided.
  • Responded quickly to escalated customer issues within established SLA's.

D2VCS

Amazon
Kolkata
09.2021 - 04.2022
  • Solved customer problems and offered technical support on digital devices.
  • Handled retail and digital queries in a high-paced, target-oriented environment.
  • Acknowledged by customers and supervisors for good interpersonal and communication skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Business Development Executive

BYJU'S
Kolkata
07.2019 - 09.2019
  • Hot calling, Persuasive selling, informative dialogue, counselling techniques and other sales strategies were put into action

Business Development Executive(Informal)

Manaksia House
Kolkata
04.2018 - 03.2019
  • Developed and executed a client referral system to gain quality sales leads.
  • Targeted, prospected, and presented compelling business propositions to potential customers.
  • Met with prospects and existing clients, and demonstrated products and services to close gaps in clients' businesses while growing company sales and revenues.
  • Good knowledge in the field of product development and marketing of products, such as galvanized sheets and color-coated sheets.
  • Recognized as an excellent communicator, with strong negotiating and persuasive techniques.

Management Trainee(Internship)

Sun Ace Chemical Pvt Ltd.
Delhi
11.2017 - 12.2017
  • Learned to manage a team of first year interns
  • Guided them to complete targets of chemical sales through inbound marketing and selling techniques
  • Learned the art of leadership and perseverance
  • Also learned to be the bridge between my team and the higher staff

Education

BBA(honours) - Marketing

St. Xavier's College
Kolkata, West Bengal
07.2018

Skills

  • Strong, and confident monologue
  • Marketing
  • Communication skills
  • Business development
  • Leadership
  • Training & Development
  • Customer Relations
  • Quality Assurance
  • Analytical Thinking
  • Team building
  • Analytical and Critical Thinking
  • Project Planning
  • Direct and indirect sales
  • Market research
  • Digital marketing

Certification

  • Hoot suite Platform Certification, Present
  • PPC FOUNDATION, Present

Extra -Curricular

XMC COMMITTEE MEMBER, 07/01/16, 11/30/17, Collected sponsorship of approximately 2 lakh during my tenure as committee member., Played a vital role as Head MC during the conduction programmes and feasts.

Timeline

SPS- T4

Amazon
12.2023 - Current

Seller Support Associate Sr., L3 Level 3

Amazon
06.2022 - 12.2023

D2VCS

Amazon
09.2021 - 04.2022

Business Development Executive

BYJU'S
07.2019 - 09.2019

Business Development Executive(Informal)

Manaksia House
04.2018 - 03.2019

Management Trainee(Internship)

Sun Ace Chemical Pvt Ltd.
11.2017 - 12.2017

BBA(honours) - Marketing

St. Xavier's College

Similar Profiles

CREATE PROFILE
Harsh Agarwal