Harsh Bajpai
Bengaluru
Summary
Results-oriented Product Manager with proven expertise in developing and implementing product strategies that prioritize cost efficiency and digital customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Product Manager
BT Group
10.2023 - Current
- Led cross-functional teams to launch new billing features on the My EE app and web, achieving £1.1 million in service cost savings, and a 30% increase in digital customer satisfaction.
- Identified digital self-serve opportunities for customers facing monthly bill payment issues, addressing £5 million in monthly debt.
- Collaborated with user researchers to analyze challenges of over 30 customers who defaulted on payments.
- Developed product vision and roadmap to facilitate customer management of forbearance options on My EE app.
- Launched MVP, enabling customers to extend bill due dates, reducing call center inquiries by 30%.
- Redesigned user experience with a focus on user-centric design, increasing conversion rates by 25%.
Lead Product Manager
Dr. Reddy's Laboratories
04.2022 - 09.2023
- Launched AR and NLP-powered voice-based Smart Glass on Vuzix for Quality Control Lab scientists.
- Delivered hands-free instructional support with SOPs, increasing sample testing productivity by 40%, and reducing data entry errors by 20%.
- Identified cobot use cases for lab automation to enhance efficiency and accuracy in laboratory workflows.
- Automated chromatographic processes using ML models, cutting cycle time by 25%.
Principal Consultant
Wipro
01.2018 - 01.2022
- Implemented an intelligent virtual agent facilitating customer booking of toners and complaint registration, cutting OPEX by 50%.
- Enabled an advanced asset management platform, resulting in a 30% reduction in downtime for high-value industrial assets.
- Led product management efforts across multiple AI technologies on Holmes AI platform to drive innovation.
Senior Strategy Consultant
Wipro
06.2014 - 12.2017
- Facilitated development of Strategy Charter for Manufacturing and Technology Business Unit generating $1.8 billion in revenue.
- Program managed Annual Business & Sales Planning cycle with cross-functional teams and senior management.
- Analyzed market trends, providing competitive intelligence and key insights to senior leadership for informed decision making.
- Created an Enterprise Class, end to end Business Reporting Capability in Tableau with all major KPI’s for business leadership on Mobile App
Researcher
TATA Steel
06.2009 - 06.2012
- Developed new desulphurization model, reducing reagent costs by 18%.
- Recommended implementation of 6+1 hole lance to enhance steel quality.
Education
MBA - PGDM
IIM Kozhikode
B.Tech + M.Tech - Dual Degree
IIT Bombay
Skills
- Product Vision and Strategy
- Agile Product Management
- Product Launch & Analytics
- Budget Management
- Business Analysis
- Cross-Functional Collaboration
- Stakeholder Management
- Tools - JIRA, Figma, Tableau, Qlik, Adobe Analytics, Content square, Medallia, Content Square, Confluence
Certification
- QA Ltd, ICAgile Product Management, 02/15/24
- Scrum.org, Professional Scrum Product Owner (PSPO), 07/10/22
- ESI International, Business Analysis, 03/01/15
Timeline
Product Manager
BT Group
10.2023 - Current
Lead Product Manager
Dr. Reddy's Laboratories
04.2022 - 09.2023
Principal Consultant
Wipro
01.2018 - 01.2022
Senior Strategy Consultant
Wipro
06.2014 - 12.2017
Researcher
TATA Steel
06.2009 - 06.2012
MBA - PGDM
IIM Kozhikode
B.Tech + M.Tech - Dual Degree
IIT Bombay
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