Summary
Overview
Managerial Skills
Work History
Education
Skills
Hobbies
Achievements
Timeline
CustomerServiceRepresentative
HARSH CHANDRA

HARSH CHANDRA

Bangalore

Summary

Seasoned Delivery Manager with over 14 years in the IT and Services sector, specializing in driving delivery management, business analysis, and project leadership. Demonstrated success in software product testing, quality assurance, and enhancing team efficiency. Known for exceptional problem-solving and stakeholder management, leading to sustained customer satisfaction and project success.

Overview

14
14
years of professional experience

Managerial Skills

• Agile & Scrum Methodologies

• Delivery Management

• Project Management

• Team and Cross-functional Team Leadership

• Stakeholder Management

• Resource Management

• Strategic Planning

• Risk Management

• Process Improvement

• Innovation Management

• Tracking and Reporting

• Mentoring and Team Support

• Client Support & Communication

Work History

Delivery Manager

Q2
Bangalore
01.2021 - 08.2024
  • Led global delivery of Cloud Lending products(LOS/LMS Solutions) to ensure customer satisfaction and timely upgrades for over 50 clients worldwide
  • Efficiently handled and executed customer upgrades, resulting in streamlining the process of upgrading Salesforce Sandbox to Production within a 12-week program.
  • Handled upgrade process by incorporating necessary modifications.
  • Led a diverse team of engineers, fostering teamwork and project success.
  • Provided guidance and mentorship to team members during all stages of software application development.
  • Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
  • Developed and maintained customer relationships to ensure smooth delivery.
  • Scoped and estimated project needs for proposals, aligning technical and team resources.

QA Manager

Q2
Bangalore
08.2016 - 12.2020
  • Executed and delivered complex ad-hoc projects including the Payroll Protection Plan and Loan Forgiveness programs amidst the Covid pandemic.
  • Initiated Software Upgrade process for Financial Institute's to offer latest releases.
  • Helped speed up the progress of both in-house and partner teams as necessary.
  • Managed and directed Accelerator Projects for Lease Product, concurrently worked on 4 projects during the execution phase.
  • Set up Salesforce environments, executed configuration tasks, and meticulously tested deployments and pre-defined flows before successful launch.
  • Assisted customers on-site throughout the requirement and initial implementation stages.

Senior Software Engineer

Yodlee InfoTech Private Limited
Bangalore
10.2010 - 07.2016
  • Independently managed projects to deliver Yodlee Solutions to US-based Financial Institutions.
  • Successfully facilitated UAT sign-off and customer production launch through hands-on support at the client's site while delivering three concurrent projects.
  • Performed comprehensive function and performance tests on software applications including diverse product components such as PFM, FinApps, FastLink, Yodlee Customer Care, SDK and Platform Backend.
  • Enhanced team members' performance by providing subject matter expertise through guidance and mentoring.
  • Coordinated with Program team in defining client deployments, Collaborated with User Experience and Technical Publication team for usability, Worked with developers on collaborative end-to-end process flow development.
  • Enthusiastically illustrated product features in stakeholder demos while managing requests from strategic clients.
  • Actively participated in scrum meetings, overseeing QA responsibilities for go-live decisions.

Senior Research Fellow

Indian Veterinary Research Institute (IVRI)
Bareilly
10.2009 - 09.2010
  • Redesigned and restructured dynamic IVRI website.
  • Strengthened digital library and information management through NARS (e-GRANTH).
  • ASP.NET and MS SQL Server 2005.

Software Developer (Freelancer)

Catholic Bishop’s Conference of India (CBCI)
08.2009 - 09.2009
  • Developed a fully working system for maintaining the labor records under the “WORKERS’ DATA FORMAT” of the CBCI.
  • VB.NET and MS SQL Server 2005.

Internship

Indian Agriculture Statistics Research Institute
Delhi
01.2009 - 06.2009
  • Crafted a web-based Personnel Management Information System Network for ICAR to streamline human resources allocation and establish effective manpower strategies.
  • ASP.NET, VB & MS SQL Server 2000

Internship

Webtek Labs Pvt Ltd
Delhi
01.2009 - 04.2009
  • Created comprehensive test cases for ASI Front Desk software suite, used for hotel maintenance, reservations, management and billing.

Internship

Larsen & Toubro Limited
Mumbai
06.2007 - 08.2007
  • Designed and implemented a web-based supplier entry system utilizing ASP.NET, VB, and MS SQL Server 2000.
  • Streamlined and enhanced the supplier entry system to eliminate duplicate vendor registrations
  • Implemented efficient Open World system for seamless data retrieval from L&T's BaaN ERP.

Education

Master of Computer Applications -

Bhai Parmanand Institute of Business Studies (GGSIP University)
Delhi
06.2009

Bachelor of Science (Computer) -

Maharaja Agrasen College, Delhi University
Delhi
05.2006

Skills

  • Business Analysis
  • Requirement Analysis
  • Root Cause Analysis
  • Quality Assurance
  • Software Product Testing
  • SDLC / STLC
  • User Acceptance Testing
  • Test Case Design and Execution
  • Bug Reporting and Defect Tracking
  • Change Request Management
  • Salesforce
  • JIRA

Hobbies

Cricket - Competent Right Hand Medium Bowling All-rounder, actively participating during the weekends with recorded accomplishments of 94 wickets on CricHeroApp.

Dancing - Engaged in dance performances at multiple school and college festivals. Completed training at the Shiamak Davar Institute of Performing Arts, showcasing prowess in group dancing.

Play - Portrayed central character of Ram in Ramayana for Society Function.

Achievements

Team Player - 2020

Worked 24/7 for fast-paced product delivery of Payroll Protection Plan and Loan Forgiveness. Managing delivery, setting up Trial Source Org, enabling internal team members for thorough testing, and ensure production deployment was seamless.

Spot Award – 2015

Handling WellsFargo Site based project and supported client queries.

Spot Award – 2014(Twice)

Q2 launch was difficult launch in terms of different components need to be integrated together, it was first of a kind. Q2 is a channel partner with sub-brand feature. It was the first client to report only one bug in SIT / UAT.

Spot Award - 2013

Worked on delivering critical SDKEE Change Requests (CR's) and it was delivered to the client with Zero Bugs.

Most Valuable Player (MVP) / IPad Recognition – 2011

For handling strategic clients CITI and RBC and make it a successful launch.

Spot Award – 2011

Found the issue from the core and escalated to the management before getting it delivered to the client. It was resolved and successfully delivered through Maintenance Release.

Timeline

Delivery Manager

Q2
01.2021 - 08.2024

QA Manager

Q2
08.2016 - 12.2020

Senior Software Engineer

Yodlee InfoTech Private Limited
10.2010 - 07.2016

Senior Research Fellow

Indian Veterinary Research Institute (IVRI)
10.2009 - 09.2010

Software Developer (Freelancer)

Catholic Bishop’s Conference of India (CBCI)
08.2009 - 09.2009

Internship

Indian Agriculture Statistics Research Institute
01.2009 - 06.2009

Internship

Webtek Labs Pvt Ltd
01.2009 - 04.2009

Internship

Larsen & Toubro Limited
06.2007 - 08.2007

Master of Computer Applications -

Bhai Parmanand Institute of Business Studies (GGSIP University)

Bachelor of Science (Computer) -

Maharaja Agrasen College, Delhi University

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