Summary
Overview
Work History
Education
Skills
Timeline
Generic

SATYAJEET KUMAR

Noida

Summary

Endeavour to grow and progress with the growth of the organization. I work for constantly setting new standards of productivity and motivating.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work History

Quality Analyst

IGT Solutions
10.2022 - 01.2024
  • Currently working in BCD Travel process as (Quality Analyst)
  • Analyzed quality and performance data to support operational decision-making
  • Sabre (GDS) in ticketing Department
  • Managing ticket issuance, void and re-issuance for all customers
  • I am working on both Amadeus & Sabre
  • ADM & ACM
  • Voluntary change
  • Manual TST

Operation Team Leader

Majorel India Pvt Ltd
02.2021 - 03.2022
  • Lead and manage team of travel operations professionals, ensuring seamless day-to-day operations and exceptional service delivery
  • Develop and implement operational procedures to optimize efficiency and enhance overall team performance
  • Collaborate with other departments to coordinate travel logistics, including transportation, accommodations, and activities
  • Monitor key performance indicators (KPIs) to track team productivity and identify areas for improvement
  • Conduct regular training sessions for team members to enhance their skills and keep them updated on industry trends
  • Act as point of contact for escalated issues, providing prompt resolution to ensure customer satisfaction.

Quality Analyst

Majorel India Pvt Ltd
07.2019 - 02.2021
  • Conduct quality assessments of travel bookings, ensuring accuracy and compliance with company standards
  • Develop and implement quality assurance processes to improve overall service delivery and customer satisfaction
  • Collaborate with cross-functional teams to identify areas for process improvement and implement corrective actions
  • Analyze customer feedback and implement strategies to address concerns and enhance service quality
  • Provide training and guidance to customer service representatives to ensure adherence to quality standards.

Education

Graduated (BCA) - undefined

Magadh University
01.2010 - 01.2013

Secondary School - undefined

B.S.E.B board
01.2008 - 01.2010

Highschool -

B.S.E.B Board
01.2006 - 01.2008

Skills

Amadeus/Sabre/Galileo

undefined

Timeline

Quality Analyst

IGT Solutions
10.2022 - 01.2024

Operation Team Leader

Majorel India Pvt Ltd
02.2021 - 03.2022

Quality Analyst

Majorel India Pvt Ltd
07.2019 - 02.2021

Graduated (BCA) - undefined

Magadh University
01.2010 - 01.2013

Secondary School - undefined

B.S.E.B board
01.2008 - 01.2010

Highschool -

B.S.E.B Board
01.2006 - 01.2008

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SATYAJEET KUMAR