SATYAJEET KUMAR
Noida
Summary
Endeavour to grow and progress with the growth of the organization. I work for constantly setting new standards of productivity and motivating.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Quality Analyst
IGT Solutions
10.2022 - 01.2024
- Currently working in BCD Travel process as (Quality Analyst)
- Analyzed quality and performance data to support operational decision-making
- Sabre (GDS) in ticketing Department
- Managing ticket issuance, void and re-issuance for all customers
- I am working on both Amadeus & Sabre
- ADM & ACM
- Voluntary change
- Manual TST
Operation Team Leader
Majorel India Pvt Ltd
02.2021 - 03.2022
- Lead and manage team of travel operations professionals, ensuring seamless day-to-day operations and exceptional service delivery
- Develop and implement operational procedures to optimize efficiency and enhance overall team performance
- Collaborate with other departments to coordinate travel logistics, including transportation, accommodations, and activities
- Monitor key performance indicators (KPIs) to track team productivity and identify areas for improvement
- Conduct regular training sessions for team members to enhance their skills and keep them updated on industry trends
- Act as point of contact for escalated issues, providing prompt resolution to ensure customer satisfaction.
Quality Analyst
Majorel India Pvt Ltd
07.2019 - 02.2021
- Conduct quality assessments of travel bookings, ensuring accuracy and compliance with company standards
- Develop and implement quality assurance processes to improve overall service delivery and customer satisfaction
- Collaborate with cross-functional teams to identify areas for process improvement and implement corrective actions
- Analyze customer feedback and implement strategies to address concerns and enhance service quality
- Provide training and guidance to customer service representatives to ensure adherence to quality standards.
Education
Graduated (BCA) - undefined
Magadh University
01.2010 - 01.2013
Secondary School - undefined
B.S.E.B board
01.2008 - 01.2010
Highschool -
B.S.E.B Board
01.2006 - 01.2008
Skills
Amadeus/Sabre/Galileo
MS Excel, PowerPoint, Word, Outlook
Time & People Management
Creating reports of agent databaseLanguages (Hindi, English, Bengali)Timeline
Quality Analyst
IGT Solutions
10.2022 - 01.2024
Operation Team Leader
Majorel India Pvt Ltd
02.2021 - 03.2022
Quality Analyst
Majorel India Pvt Ltd
07.2019 - 02.2021
Graduated (BCA) - undefined
Magadh University
01.2010 - 01.2013
Secondary School - undefined
B.S.E.B board
01.2008 - 01.2010
Highschool -
B.S.E.B Board
01.2006 - 01.2008