Madhur Abraham

Seasoned of rich and extensive experience in phases of reporting managing sales and executive customer operational reporting, partner management, relationship management professional with diverse experience spanning over 16 years across sectors in revenue generation, HNI Client Management and Sales Management. Portfolio diverse across travel sector for clients, end luxury products and Management: Managed portfolios offering consulting and need based sales solutions. Building complex travel itineraries and consulting on high services to offer value - proposition to the Centurion members. Taking inbound calls to generate revenue. Assist clients in understanding and managing the yearly and monthly account statements. Handling Customer escalation and offering solutions by engaging with the airlines and Hotels. Generated revenue of GBP 5000 month on month during my entire tenure. Creating tailor-made luxury holidays to suit clients and ensuring that all administrative terms and conditions of contracts are adhered.

• Lead IVR enhancement project to minimize calls to a service centre by 10K a month
• Generated revenue of GBP 5000 month on month during my entire tenure

• Capacity Planning & WFM
• Partner Management
• GDS (Sabre, Amadeus, Worldspan, Galileo)
• Business Analytics & Reporting
• Project Management
• MS Office (Excel & PowerPoint)