Harsh Dilip Pandey
Surat
Summary
Efficient CSA known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service management, conflict resolution, and data entry. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive customer interactions.
Overview
3
3
years of professional experience
Work History
Managing Own DSA
03.2023 - Current
- PL, BL, LAP, HL, CC
Salaried Personal Loan
Tata Capital
09.2022 - 02.2023
- Assisted customers in understanding their financial needs and objectives, and recommended appropriate loan products.
- Processed loan applications in a timely manner according to established procedures.
- Ensured accuracy of all data entered into computer system related to customer accounts and transactions.
- Obtained necessary documentation from customers for loan applications, including credit reports, tax returns, pay stubs, bank statements, and other applicable documents.
Salaried/Self-Employed Personal Loan Department
IDFC Bank
07.2022 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Salaried Personal Loan Department
Bajaj Finserv
11.2021 - 07.2022
- Developed marketing campaigns designed to increase awareness of company's personal loan offerings and attract new business.
- Participated in sales meetings with lenders and brokers; kept informed about industry trends, competitive rates.
- Responded promptly to inquiries from customers regarding their accounts; provided excellent customer service at all times.
Herbalife Marketing
Sales Executive
Gocityad
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
Manager
Avi Enterprise
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
Education
B.B.A -
Saurastra University
05-2022
H.S.C -
01.2019
S.S.C -
01.2016
Skills
- Basic in Computer Knowledge
- Coreldraw
- Photoshop
- Goal-Oriented
- Customer Consultation
- Documentation And Reporting
- Direct Sales
- Customer Service
- Sales and Upselling
- Time management abilities
Personal Information
- Date of Birth: 05/21/00
- Nationality: INDIAN
- Marital Status: unmarried
Hobbies and Interests
Reading
Languages
Hindi
First Language
English
Beginner
A1
Gujarati
Beginner
A1
Timeline
Managing Own DSA
03.2023 - Current
Salaried Personal Loan
Tata Capital
09.2022 - 02.2023
Salaried/Self-Employed Personal Loan Department
IDFC Bank
07.2022 - 09.2022
Salaried Personal Loan Department
Bajaj Finserv
11.2021 - 07.2022
Herbalife Marketing
Sales Executive
Gocityad
Manager
Avi Enterprise
B.B.A -
Saurastra University
H.S.C -
S.S.C -
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