Harsh Goyal
Gurgaon
Summary
- Results-oriented Client Relationship Manager offering 4 years of experience in Supply Chain Finance sales and service roles.
- Employing voice of the client (VOC) expertise to drive top-quality customer experience and satisfaction.
- Ambitious and focused with an aptitude for client acquisition.
- Highly-driven team member with strong background in meeting customer service, sales and business development objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
Groyyo Private Limited
Gurgaon
02.2024 - Current
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Identified new business opportunities through research and analysis of client needs.
- Collaborated with NBFCs to satisfy the cash flow requirements to the customers.
- Negotiated contracts with clients for various services.
- Conducted regular meetings with clients to discuss their current requirements.
Assistant Manager
Groyyo Private Limited
Gurgaon
06.2023 - 02.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Recruited ,trained and lead a team of 8 members to manage client onboarding, KYC handling and disbursements.
Senior Executive
Groyyo Private Limited
Gurgaon
08.2022 - 06.2023
- Business Operations and KYC Management.
- Responsible for managing disbursements and repayments through NBFCs.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Maintained relationships with key stakeholders such as shareholders, board members, customers, suppliers.
Business Operations Associate
Urban Company
Gurgaon
02.2021 - 08.2022
- Efficiently Managed the professionals of 3 three tier-1 cities during high demand and minimizing the revenue loss
- Handled the acquisition, onboarding and training of new professionals
- Maintained data using metrics and SQL queries in google sheet.
- Facilitated the loan process and KYC Management.
Business Development Associate
Illumnus
Pune
06.2020 - 02.2021
- Responsible for generating inbound and outbound leads
- Researched prospective clients to develop and execute cold call lists and managed the sales funnel.
- Lead a four member team of sales and operations
- Maintained up-to-date, comprehensive CRM systems, aiding sales lifecycle monitoring and progression.
- Demonstrated expertise in MS Office, with outstanding proficiencies in PowerPoint, Excel and SharePoint.
Sales And Marketing Intern
Casabrick
02.2020 - 06.2020
Summer Intern
OneLXP by illumnus
06.2019 - 07.2019
Education
Bachelor of Technology - Mechanical Engineering
Nirma University
2021
Skills
- Lead Generation and Customer Acquisition
- Business and Sales Operations
- Stake holder Management
- Digital Lending Solutions
- Customer Portfolio Management
- Sales process
- Strategic Planning and Execution
- Leadership and People Management
- Contract Negotiation
Affiliations
- Travelling
- Planting
- Stock Market Investing
Certification
- Business Analytic - LinkedIn Academy
- Business Development and B2B Sales - Udemy
Accomplishments
- Sold 100+ tickets of a cultural fest during a college event
- Generated a revenue of 100 Cr in 2023 in my current role.
Timeline
Client Relationship Manager
Groyyo Private Limited
02.2024 - Current
Assistant Manager
Groyyo Private Limited
06.2023 - 02.2024
Senior Executive
Groyyo Private Limited
08.2022 - 06.2023
Business Operations Associate
Urban Company
02.2021 - 08.2022
Business Development Associate
Illumnus
06.2020 - 02.2021
Sales And Marketing Intern
Casabrick
02.2020 - 06.2020
Summer Intern
OneLXP by illumnus
06.2019 - 07.2019
Bachelor of Technology - Mechanical Engineering
Nirma University