Harsh Patil
Mumbai
Summary
Results-driven IT professional with expertise in virtual machine provisioning, cloud infrastructure deployment, and system optimization. Experienced in managing large-scale VM configurations, ensuring cost efficiency, high availability, and seamless performance. Adept at process improvements (PI), IT service management, and incident resolution, enhancing operational workflows and reducing downtime. Skilled in Docker containerization, configuration management, and AWS services (EC2, S3, IAM, VPC). Strong collaborator with a track record of supporting multi-client environments, troubleshooting complex issues, and streamlining IT operations. Passionate about delivering secure, scalable, and efficient cloud solutions while driving continuous improvements in infrastructure management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Lead
Tata Consultancy Services India Ltd.
Pune
10.2022 - Current
- Designed and implemented cost-efficient, high-availability virtual machine (VM) configurations tailored to the specific performance, security, and scalability requirements of all TCS India clients. This involved optimizing resource allocation, ensuring fault tolerance, and integrating automated scaling mechanisms to maintain uninterrupted operations during peak usage.
- Helped implement various process improvements (PIs) throughout the VM provisioning workflow to enhance efficiency, reduce bottlenecks, and ensure smoother execution. This led to faster provisioning times, improved resource utilization, and a more streamlined approach to handling large-scale VM requests.
- Leveraged Docker containers to streamline the deployment of complex, high-performance applications within virtualized environments, reducing dependency conflicts and enhancing portability. Developed containerized solutions to facilitate microservices architecture, improving application scalability, deployment speed, and overall resource management.
- Additionally, took on the responsibility of customizing and optimizing client-facing login interfaces by developing responsive and visually appealing designs using HTML, CSS, and JavaScript. Improved user authentication mechanisms while ensuring compliance with industry security standards. Furthermore, integrated an AI-powered chatbot to provide real-time issue resolution, automate common user queries, and improve overall user experience, reducing support ticket volumes and response times.
Network Operations Engineer (L1→ L2)
Capgemini Technology Services India Ltd.
Mumbai
04.2019 - 10.2022
- Performed comprehensive Level 2 technical support tasks to maintain the operational stability, security, and efficiency of client network infrastructure, including peripheral devices, workstations, and enterprise networking components. Ensured proactive monitoring, timely troubleshooting, and adherence to security best practices to minimize disruptions.
- Worked within established configuration and change management policies, ensuring that all modifications to the network infrastructure were properly documented, reviewed, and approved. This process enhanced transparency, reduced risks associated with unplanned changes, and ensured compliance with industry standards and organizational policies.
- Proactively analyzed and resolved network issues in a dynamic multi-client environment, diagnosing connectivity failures, performance bottlenecks, and security vulnerabilities. Collaborated with cross-functional teams to implement long-term solutions, and promptly escalated critical issues when necessary to ensure swift and effective resolution.
- Additionally, contributed to process improvement initiatives by identifying inefficiencies in network operations, recommending automation strategies, and optimizing troubleshooting workflows. These enhancements led to faster resolution times, improved system reliability, and better overall network performance.
Education
Bachelor of Engineering - Electronics and Telecommunication
Mahatma Gandhi Mission's College of Engineering
Mumbai08.2018
Diploma - Electronics and Telecommunication
Vivekanand Education Society's Polytechnic
Mumbai06.2015
Skills
- Virtual Machine (VM) Configuration & Management
- Cloud Infrastructure Deployment (AWS, Azure, GCP)
- Docker & Container Management
- Basic Network Configuration & Troubleshooting
- Configuration & Change Management
- Process Improvement (PI) & Workflow Optimization
- Incident Response & Issue Resolution
- System Monitoring & Performance Optimization
- IT Service Management (ITSM) & Ticketing Systems
- AWS Security & Access Management (IAM, Security Groups, KMS)
- AWS Resource Management (EC2, S3, VPC, RDS)
Certification
- AWS Certified Solutions Architect – Associate (Issued: Oct 2020)
- ITIL v4 Foundation Certified (Issued: May 2019)
- Cisco Certified Network Associate (CCNA) – Routing & Switching (Exam Qualified: May 2018)
Accomplishments
- Successfully provisioned and managed 200-300 VMs per project, optimizing cost and performance through concurrency.
- Implemented process improvements (PI) that enhanced VM provisioning efficiency, reducing deployment time.
- Streamlined Docker container deployments, improving application performance within cloud environments.
- Played a crucial role in cloud cost optimization, identifying areas to reduce unnecessary expenses.
Projects / Notable Work
Cloud-Based Virtual Machine Optimization
- Designed and implemented cost-efficient, high-availability VM configurations tailored for enterprise clients.
- Ensured seamless cloud migration and efficient workload distribution across AWS infrastructure.
- Developed custom jQuery hooks to optimize survey workflows, improving user experience and data validation.
- Automated data population and calculations, ensuring real-time accuracy in survey responses.
- Led incident response and network troubleshooting, ensuring minimal downtime for client operations.
- Improved ticketing system workflows, reducing response time for technical issues.
Timeline
Technical Lead
Tata Consultancy Services India Ltd.
10.2022 - Current
Network Operations Engineer (L1→ L2)
Capgemini Technology Services India Ltd.
04.2019 - 10.2022
Bachelor of Engineering - Electronics and Telecommunication
Mahatma Gandhi Mission's College of Engineering
Diploma - Electronics and Telecommunication
Vivekanand Education Society's Polytechnic
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