Harsh Raj
F&B Executive
Bengaluru
Summary
Developed strong leadership and problem-solving skills in customer-focused environment, consistently driving team performance and customer satisfaction. Adaptable and ready to transition into new field, leveraging background in managing teams and resolving customer issues. Prepared to bring proactive approach and strategic thinking to new challenges.
Overview
4
4
years of professional experience
2018
2018
years of post-secondary education
4
4
Languages
Work History
F&B Executive
Punjab Grill
03.2024 - Current
- Manage daily front-of-house operations in a high-volume restaurant serving over 300 guests daily.
- Supervise a team of 15+ servers, hosts, and bartenders; conduct regular training and performance reviews.
- Resolve customer complaints promptly, maintaining high satisfaction and loyalty.
- Coordinate with kitchen staff to ensure timely and accurate order delivery.
- Monitor inventory and liaise with suppliers to ensure stock levels are maintained.
- Achieved a 15% increase in positive customer feedback through service enhancements.
Senior Executive
Barbeque Nation Hospitality Ltd
03.2023 - 02.2024
- Led front-of-house team during peak shifts.
- Delivered excellent table service, resulting in top performance reviews.
- Assisted with opening and closing procedures, including cash handling and reporting.
- Handled customer queries, complaints, and special requests with professionalism.
Concierge
Barbeque Nation Hospitality Ltd
09.2021 - 02.2023
- Greeting guests/customers.
- Manage guest/customer complaints.
- Taking messages.
- Managing mail, luggage and deliveries.
- Perform basic administrative/secretarial/reception duties.
- Running errands to assist guests.
Education
Matriculate -
CBSC
Class Xii - I.COM
BSEB
Bachelor of Commerce - B.COM
LNMU
Skills
- Quality Assurance
- Team Leadership
- Conflict Resolution
- Operational planning
- Staff Training & Supervision
- Shift Scheduling
- Customer relations
- Guest Relations & Satisfaction
- Inventory & Cost Control
- Health & Safety Compliance
- POS & Reservation Systems
Hobbies
Singing – I enjoy singing because it helps me relax and express myself. It also builds my confidence and brings me joy.
Traveling – I love traveling as it allows me to explore new places, meet different people, and learn about other cultures. It keeps me open-minded and adaptable.
Timeline
F&B Executive
Punjab Grill
03.2024 - Current
Senior Executive
Barbeque Nation Hospitality Ltd
03.2023 - 02.2024
Concierge
Barbeque Nation Hospitality Ltd
09.2021 - 02.2023
Class Xii - I.COM
BSEB
Bachelor of Commerce - B.COM
LNMU
Matriculate -
CBSC
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