Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Disclaimer
Personal Information
Internship
Timeline
Generic
Harsh Raj Pathak

Harsh Raj Pathak

Lucknow

Summary

Motivated mechanical engineering student with hands-on experience in railroad carriage maintenance. Skilled in team collaboration and customer service, consistently demonstrating a safety-first mindset. Ready to leverage training and technical skills to drive improvements in railway operations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Service Executive - Key Accounts

Daikin Air Conditioning India Pvt. Ltd.
Lucknow
08.2025 - Current
  • Identified new opportunities for growth within existing accounts, as well as potential new customers.
  • Monitored customer accounts daily, ensuring all service level agreements were met or exceeded.
  • Identified areas of improvement in existing processes and developed action plans to make changes accordingly.
  • Developed strategic plans for managing existing accounts while seeking out new ones.
  • Coordinated meetings with key customers and internal stakeholders to discuss solutions and strategies.

Diploma Engineer Trainee

Daikin Air Conditioning India Pvt. Ltd.
Lucknow
08.2024 - 08.2025
  • Resolved escalated customer complaints regarding product quality or service delivery issues.
  • Resolved customer service requests within the given time frame.
  • Maintained a deep understanding of client products and services in order to effectively promote them.
  • Developed and implemented key account plans to meet customer needs and increase company profitability.
  • Established strong relationships with clients through regular communication and follow-up activities.
  • Addressed client questions and resolved complaints related to products, services and accounts.

Intern

Northern Railway
Lucknow
07.2023 - 08.2023
  • Company Overview: The comprehensive basic training program at Northern Railway Alambagh, Lucknow's Carriage Workshop equips railroad employees with the fundamental knowledge and abilities needed to maintain carriages. The course covers safety, workshop operations, equipment operation, and maintenance practices through both classroom instruction and practical experience. Standards of quality and realistic problem-solving are prioritized. Trainees become proficient in examining, identifying, and resolving typical problems with railroad carriages.
  • Study about Braking System in Railways.
  • The comprehensive basic training program at Northern Railway Alambagh, Lucknow's Carriage Workshop equips railroad employees with the fundamental knowledge and abilities needed to maintain carriages. The course covers safety, workshop operations, equipment operation, and maintenance practices through both classroom instruction and practical experience. Standards of quality and realistic problem-solving are prioritized. Trainees become proficient in examining, identifying, and resolving typical problems with railroad carriages.

Education

Diploma - Mechanical Engineer(Production)

Hewett Polytechnic
Lucknow
06-2024

Intermediate -

S V Inter College
Lucknow
01.2021

High School -

S V Inter College
Lucknow
01.2019

Skills

  • Design software expertise (AutoCAD)
  • Equipment maintenance
  • Team collaboration
  • Customer service
  • Database management
  • MS Office applications
  • Excel mastery

Certification

  • Basic Training Centre (4-Week)
  • AutoCAD with Udemy
  • (STT) Field Technician Computing and Peripherals

Languages

  • Hindi
  • English
  • Bhojpuri

Hobbies and Interests

Reading

Disclaimer

I hereby declare that all the above information is true to the best of my knowledge.

Personal Information

  • Date of Birth: 10/04/05
  • Gender: Male
  • Nationality: India
  • Marital Status: Single

Internship

Intern, Basic Training Center, Carriage Workshop, Northern Railway, Alambagh, Lucknow, Uttar Pradesh, 07/13/23, 08/12/23, The comprehensive basic training program at Northern Railway Alambagh, Lucknow's Carriage Workshop equips railroad employees with the fundamental knowledge and abilities needed to maintain carriages. The course covers safety, workshop operations, equipment operation, and maintenance practices through both classroom instruction and practical experience. Standards of quality and realistic problem-solving are prioritized. Trainees become proficient in examining, identifying, and resolving typical problems with railroad carriages., Study about Braking System in Railways.

Timeline

Service Executive - Key Accounts

Daikin Air Conditioning India Pvt. Ltd.
08.2025 - Current

Diploma Engineer Trainee

Daikin Air Conditioning India Pvt. Ltd.
08.2024 - 08.2025

Intern

Northern Railway
07.2023 - 08.2023

Diploma - Mechanical Engineer(Production)

Hewett Polytechnic

Intermediate -

S V Inter College

High School -

S V Inter College
Harsh Raj Pathak