Harsh Sharma

Community Manager

Oracle

11.2022 - Current

Upholding Community Standards and Facilitating Engagement In my role as a Community Moderator, I am entrusted with maintaining a safe, respectful, and welcoming environment for our online community. My duties include:
1. Content Moderation: I diligently monitor user-generated content, ensuring compliance with community guidelines and standards. This involves reviewing posts, comments, and discussions to filter out spam, misinformation, or inappropriate content.
2. Enforcement of Rules: Upholding community policies was paramount. I apply sanctions, such as warnings, suspensions, or bans, to users who violated guidelines, fostering accountability and maintaining order within the community.
3. User Support: I provide assistance and guidance to community members, addressing inquiries, resolving disputes, and offering technical support as needed. By being responsive and helpful, I foster a positive user experience and bolstered community satisfaction.
4. Conflict Resolution: When conflicts arise, I act as a neutral mediator, facilitating constructive dialogue and finding amicable resolutions. By promoting understanding and empathy, I mitigated tensions and preserved the integrity of the community.
5. Communication with Stakeholders: I liaise with managers, administrators, and other stakeholders to convey user feedback, report emerging issues, and suggest improvements to community policies and practices.
6. Crisis Management: In times of crisis or emergencies, I try to remain vigilant and responsive, swiftly addressing issues, disseminating relevant information, and coordinating with relevant parties to ensure the safety and well-being of community members.
7. Community Engagement: While maintaining a vigilant eye on community conduct, I also actively engage with members, fostering discussions, soliciting feedback, and organizing events to promote user engagement. Through my dedication to upholding community standards and facilitating meaningful engagement, I play a pivotal role in nurturing a positive and vibrant online community, fostering trust, loyalty, and mutual respect among its members.
8. Community Growth Initiatives: Through strategic partnerships with the content team, targeted outreach, and innovative campaigns suggestions, I spearhead efforts to expand our community reach and diversify our audience, driving user engagement and community building.
9. Analytics and Insights: Leveraging data analytics tools, I track key metrics and analyze trends to refine our community strategies continually. These insights informed decision-making, enabling us to optimize engagement and achieve our organizational objectives.