Harsh Sharma
Community Manager
Gurugram
Summary
To acquire a job that utilizes my qualifications and skills, articulate and enhanced communication and situation handling skills.
A capable professional with experience in Managing and Moderating Communities, Community Growth Initiatives, Conflict Resolution, Analytics and administrative tasks in fast-paced environments. My forte lies in Community building, communication, user engagement and user support. A dedicated and friendly Community Manager with 2 years of Moderation and management experience.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Community Manager
Oracle
Bengaluru, India (Remote)
11.2022 - Current
- Upholding Community Standards and Facilitating Engagement In my role as a Community Moderator, I am entrusted with maintaining a safe, respectful, and welcoming environment for our online community. My duties include:
- 1. Content Moderation: I diligently monitor user-generated content, ensuring compliance with community guidelines and standards. This involves reviewing posts, comments, and discussions to filter out spam, misinformation, or inappropriate content.
- 2. Enforcement of Rules: Upholding community policies was paramount. I apply sanctions, such as warnings, suspensions, or bans, to users who violated guidelines, fostering accountability and maintaining order within the community.
- 3. User Support: I provide assistance and guidance to community members, addressing inquiries, resolving disputes, and offering technical support as needed. By being responsive and helpful, I foster a positive user experience and bolstered community satisfaction.
- 4. Conflict Resolution: When conflicts arise, I act as a neutral mediator, facilitating constructive dialogue and finding amicable resolutions. By promoting understanding and empathy, I mitigated tensions and preserved the integrity of the community.
- 5. Communication with Stakeholders: I liaise with managers, administrators, and other stakeholders to convey user feedback, report emerging issues, and suggest improvements to community policies and practices.
- 6. Crisis Management: In times of crisis or emergencies, I try to remain vigilant and responsive, swiftly addressing issues, disseminating relevant information, and coordinating with relevant parties to ensure the safety and well-being of community members.
- 7. Community Engagement: While maintaining a vigilant eye on community conduct, I also actively engage with members, fostering discussions, soliciting feedback, and organizing events to promote user engagement. Through my dedication to upholding community standards and facilitating meaningful engagement, I play a pivotal role in nurturing a positive and vibrant online community, fostering trust, loyalty, and mutual respect among its members.
- 8. Community Growth Initiatives: Through strategic partnerships with the content team, targeted outreach, and innovative campaigns suggestions, I spearhead efforts to expand our community reach and diversify our audience, driving user engagement and community building.
- 9. Analytics and Insights: Leveraging data analytics tools, I track key metrics and analyze trends to refine our community strategies continually. These insights informed decision-making, enabling us to optimize engagement and achieve our organizational objectives.
Script Writer
Kahaani Ghar NGO
Patna, India (Remote)
06.2020 - 07.2020
- Internship in Scripting and narrating a Storytelling programme initiative for an NGO ‘Kahaani Ghar’.
Education
Bachelor of Journalism And Mass Communication - Mass Communication
Jagannath University
New Delhi 08.2018 - 07.2021
Senior Secondary -
Patrachar Vidayalaya
New Delhi 04.2017 - 03.2018
High School -
Ambience Public School
New Delhi, India 04.2001 -
Skills
Accomplishments
- Secured 1st position in Overall academics in third semester in college.
- Selected and Won in Intercampus Presentation Competition.
- Mentor of Social Media Committee in college.
- Have actively participated and secured positions in many cultural events, like dramatics, debates, speeches etc. in both college and school.
- Anchoring for college events.
- Bagged several academic merit certificates in college.
Disclaimer
I hereby declare all details furnished are true to my knowledge. I am aware that the company can use this data for verification purposes and my material inconsistency identified would have a bearing on my employment, based upon company policies.
Modeling, Acting and Theatre
I've modeled for brands on Amazon and Instagram. I've acted and performed in various theatre plays.
Timeline
Community Manager
Oracle
11.2022 - Current
Script Writer
Kahaani Ghar NGO
06.2020 - 07.2020
Bachelor of Journalism And Mass Communication - Mass Communication
Jagannath University
08.2018 - 07.2021
Senior Secondary -
Patrachar Vidayalaya
04.2017 - 03.2018
High School -
Ambience Public School
04.2001 -