Summary
Overview
Work History
Education
Skills
Websites
Certification
Honorsandawards
Timeline
Generic
Harsh Singh

Harsh Singh

Noida

Summary

Strategic and results-oriented Techno Functional Consultant with a distinguished career of driving business transformation through insightful analysis and innovative solutions. Proven expertise in translating complex business requirements into actionable insights, fostering cross-functional collaboration, and implementing effective strategies. Demonstrated success in leading end-to-end project lifecycles, from requirements gathering to implementation, resulting in enhanced operational efficiency and revenue growth. Skilled in leveraging data analytics to provide valuable business intelligence and support data-driven decision-making. Adept at developing and maintaining strong relationships with stakeholders at all levels. Highly knowledgeable Subject Matter Expert with background in managing complex projects, fostering cross-functional collaboration and driving innovation. Possess strong analytical skills, adept at breaking down complex concepts for diverse audiences. Known for improving processes, enhancing team productivity and contributing to business growth. Demonstrated success in leading teams towards the achievement of organizational objectives while maintaining high standards of professionalism and integrity.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Consultant

Genpact
Noida
01.2024 - Current
  • Led digital transformation initiatives for accounts receivable and payable.
  • Played a key role in executing innovative AI strategies for leading industry clients.
  • Passionate about driving digital transformation through the seamless integration of artificial intelligence across diverse industries.
  • Led GEN AI projects execution for diverse global clients, ensuring timely delivery.
  • Led the implementation of GEN AI use cases as a Business analyst to automate Invoice Data Extraction and ERP integration projects.
  • Implemented seamless HighRadius solutions to optimize Order-to-Cash workflows for top tier customers.

Application Integration Engineer (Implementation)

Sorcero
09.2023 - 12.2023
  • Configured and validated technical aspects of customer projects, focusing on data mapping and ingestion.
  • Performed thorough debugging for both customer and implementation concerns.
  • Analyzed customer source data, data sourced from Sorcero Scientific Content Repository (SSCR), validate data processing, monitor, and troubleshoot data issues for customers
  • Planned and executed configuration tasks to meet customer needs by deadlines.
  • Provided system configuration support based on changing customer needs
  • Executed acceptance testing for implementation tooling and perform checkouts for new product releases
  • Developed expertise in the features and technical configuration of all Sorcero's products and application
  • Assist in creating and refining configuration standards.

Senior Business Analyst

LeadSquared
08.2022 - 09.2023
  • In partnership with process leaders, I evaluated and performed an end-to-end analysis of the business environment to identify significant gaps and weaknesses, and to determine their root causes.
  • Executed complete LSQ CRM product lifecycle including Requirement Gathering, Design, and Implementation.
  • Resolved issues, using solid conflict resolution techniques proactively seeking information from knowledgeable sources to maneuver through roadblocks effectively
  • Partnered in the development and documentation, through participation in end-to-end process walkthroughs and deep dives with process leaders
  • Delivering monitoring and testing activities and documentation from a governance standards perspective
  • Hands-on experience in the implementation of Lead Management, Opportunity Management, Teams, Users Groups and etc which in turn helps to convert Leads into Customers
  • Implemented Automations for various sectors
  • Integrated different connectors via APIs to the LeadSquared system
  • Create design documents, BRDs, FSDs, and SRS
  • Developed material related to specific automation and process improvement initiatives
  • Working knowledge and understanding of metrics, dashboards, and visualization tools
  • Ability to scope, prioritize, and lead numerous workstreams, creating and maintaining accountability of all involved parties to contribute & deliver to specific commitments
  • Worked well in a matrixed team, building trust and respecting boundaries
  • Designed test scenarios to validate business applications.
  • Assisted in analyzing testing results throughout the project
  • Handled meetings with clients to gather and document requirements and explore potential solutions for implementation
  • Hands-on experience in using different project management tools like Rocketlane.JIRA

Senior Associate Consultant

HighRadius
04.2020 - 08.2022
  • Implemented Collections Cloud Solution for different environments
  • Responsible for implementing Cloud Consulting Solutions (Collections Cloud - Account Receivables) for fortune 200 customers and providing the best possible deliverable that in turn reduces their Day Sales Outstanding
  • Worked with our strategic partners (Genpact) to deliver a digital AR Transformation project for Walgreens Boots Alliance
  • Demonstrated exceptional analytical and quantitative problem-solving skills and ability to structure analyses to form data-driven solutions to ambiguous client challenges
  • Modified Microsoft Azure US Platinum system to reduce complaints by 15%
  • Maintained high standards in handling customer calls.
  • Ex- Design discussion, System Demo, Feedback calls, UAT, and Hyper care
  • Implemented all the Out of Box configurations and custom development requirements
  • Created and raised functional specification documents
  • Created and delivered UAT Test scripts
  • Working with technology and data contributing towards the development of strategies and programs for large, strategically important regional and global clients
  • Developed day-to-day working relationships with entry-level clients
  • Hands-on with Advanced Word, Excel, and PowerPoint skills required, MySQL
  • Demonstrated ability to build trust-based relationships with colleagues and clients
  • Demonstrated my work multi-task in a fast-paced, deadline-driven environment
  • Good understanding of cloud services and payment models
  • Ability to analyze big chunks of data
  • Open to ideas and open to learning new tools
  • Ability to work in an ad-hoc environment with minimal management overhead
  • Ability to utilize SQL and/or Python to get and process data from external sources
  • Familiarity with Microsoft Azure, AWS, and Agile methodologies
  • Worked with Microsoft Power BI for Data Visualization
  • Clients handled - Walgreens, Kellogg, Mattel, SPXFlow, Baker Hughes

Quality Control Analyst.Op Intern

Perfectice
09.2019 - 03.2020
  • Conducted Orientations to expand product knowledge
  • Performed Quality Check of CORE PROGRAMMING packages on Perfectice for KIIT and NEAT(AICTE)

Education

Bachelor of Technology - Information Technology

Kalinga Institute of Industrial Technology
Bhubaneswar
01.2021

12th - PCM

Sree Ayyappa Public School
01.2017

Skills

  • GEN AI
  • Order to Cash
  • CRM Software Proficiency
  • API Integration Expertise
  • Effective Solution Execution
  • Business Requirements Analysis
  • SaaS Expertise
  • Functional Specification Development
  • User Acceptance Testing
  • Project Management
  • Goal setting
  • Written communication
  • Problem-solving aptitude
  • Process improvement
  • MySQL, Java, Python
  • Data Insights Generation

Certification

  • Python, Udemy
  • MySql, Udemy
  • Introduction To AI, Indian Institute of Technology, Kharagpur
  • Google Data Analytics, Google, 10/01/20, 10/01/23
  • Fundamentals of Project Planning and Management, University of Virginia Darden School of Business
  • Cybersecurity, Genpact
  • Introduction to Agile Development and Scrum, IBM
  • GIAC HIPAA Security Implementation (GHSC), Genpact
  • Digital Transformation with Google Cloud, Google
  • Innovation with Data and Cloud, Google
  • Analyzing and Visualizing Data with Microsoft Power BI, Microsoft
  • Infrastructure and Application Modernization with Google Cloud, Google
  • Google Cloud Digital Training Leader, Google
  • Google Security and Cloud Operations, Google
  • Advance Excel, LinkedIn
  • LeadSquared Admin, LeadSquared
  • Strategic Management, Indian Institute of Management Bangalore
  • Generative AI, Genpact

Honorsandawards

  • Award of the year, LeadSquared, 08/01/23
  • Gold Employee Award, Genpact, 07/01/24
  • Best Employee, HighRadius
  • Award of Applause for being Customer Focused

Timeline

Senior Consultant

Genpact
01.2024 - Current

Application Integration Engineer (Implementation)

Sorcero
09.2023 - 12.2023

Senior Business Analyst

LeadSquared
08.2022 - 09.2023

Senior Associate Consultant

HighRadius
04.2020 - 08.2022

Quality Control Analyst.Op Intern

Perfectice
09.2019 - 03.2020

Bachelor of Technology - Information Technology

Kalinga Institute of Industrial Technology

12th - PCM

Sree Ayyappa Public School

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Harsh Singh