Tushar Dutt Joshi
Noida
Summary
ServiceNow Lead with background in designing, developing, and implementing scalable ServiceNow solutions. Delivered successful enterprise-wide implementations through expertise in ITSM, HRSD, and integrations with Oracle, Workday, and SuccessFactors. Focused on optimising system performance and mentoring development teams.
Overview
5
5
Certification
9
9
years of professional experience
Work History
ServiceNow Senior Consultant
Deloitte USI
07.2023 - Current
- Lead end-to-end architecture design for enterprise-wide ServiceNow implementations
- Defined technical standards, governance models, and best practices to ensure consistency and compliance across implementations
- Collaborated with stakeholders to translate business requirements into scalable, effective solutions
- Design and implement integrations with Oracle, Workday, and SuccessFactors
- Architect secure authentication mechanisms (OAuth, JWT, X509 certificates)
- Optimize system performance and ensure platform scalability
- Performed code reviews and mentored development teams to enhance code quality and knowledge sharing
ServiceNow Senior Consultant
KPMG
07.2021 - 07.2023
- Developed catalog items, record producers, workflows, and business rules to enhance user experience and streamline service delivery
- Built complex client scripts and script includes to improve functionality and support business requirements
- Implemented REST and SOAP integrations with external systems
- Customized Service Portal using widgets and AngularJS
- Worked on CMDB and data model enhancements
- Participated in Agile ceremonies and sprint planning, contributing to project alignment and timely delivery of features
ServiceNow Senior Consultant
HCL Technologies
06.2019 - 07.2021
- Facilitated incident, problem, and change management modules to streamline IT operations
- Contributed to ITSM implementation projects, enhancing service delivery and support processes
- Designed catalog items, UI policies, and client scripts to improve user experience and operational efficiency
- Created business rules and workflows
- Assisted in integration development and testing
Software Engineer
Inmorphis Service Pvt Ltd
11.2017 - 06.2019
- Developed catalog items, UI policies, client scripts, streamlining user interactions
- Created business rules and workflows, optimising operational processes
- Facilitated ITSM project execution, enhancing service delivery and user experience
- Supported incident, problem, and change management modules
- Supported integration development processes
Education
Bachelor’s Degree - Computer Science, Information Technology, Related Field
Dr. A.P.J. Abdul Kalam Technical University
Bijnor2017
Skills
- ITSM
- HRSD
- Service Portal
- Integration
- Solution Design
- IntegrationHub
- Flow Designer
- REST
- OAuth 20
- SAML
- Glide APIs
- Business Rule
- Script Includes
- Data Policies
- ACLs
- Gen AI
Certification
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (ITSM)
- ServiceNow Certified Implementation Specialist (HRSD)
- Service Portal Micro Certification
Websites, Portfolios and Profiles
linkedin.com/in/tushar-dutt-joshi-a205bb144
Additional information
Strong experience in client interaction and requirement gathering, Excellent problem-solving and analytical skills, Ability to lead teams and drive architectural decisions
Projects
- HRSD Implementation Project, Implemented HR Services, HR Assignment Rule, HR Flows and COE Security Policies, Developed catalog items, record producers, workflows, and business rules, Improved service delivery efficiency by automating processes
- ITSM Implementation Project, Implemented Incident, Problem, Change, and Service Catalog modules, Developed catalog items, record producers, workflows, and business rules, Improved service delivery efficiency by automating processes
- ServiceNow – Oracle Integration, Designed REST-based integration to fetch and populate user-specific data, Implemented secure authentication using OAuth, Handled error logging and retry mechanisms
- ServiceNow – SuccessFactors Integration, Configured OAuth with X509 certificate authentication, Built REST APIs for employee data synchronization, Managed token generation and secure communication
- ServiceNow – Service Portal, Created Custom Widgets and Enhance Existing Portal functionality, Worked on multiple portal projects
Languages
English
Proficient
C2
Hindi
Proficient
C2
Hobbies and interests
- Learning New Technology
- Playing Cricket
- Travelling
Timeline
ServiceNow Senior Consultant
Deloitte USI
07.2023 - Current
ServiceNow Senior Consultant
KPMG
07.2021 - 07.2023
ServiceNow Senior Consultant
HCL Technologies
06.2019 - 07.2021
Software Engineer
Inmorphis Service Pvt Ltd
11.2017 - 06.2019
Bachelor’s Degree - Computer Science, Information Technology, Related Field
Dr. A.P.J. Abdul Kalam Technical University