Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic
Abhishek Gupta

Abhishek Gupta

Gurugram

Summary

Skilled ServiceNow Consultant with a proven track record in IT service management and project delivery. Combines deep understanding of configuration, development and implementation of ServiceNow applications with strong problem-solving capabilities to improve business processes. Resourceful sales engineer with experience in developing and implementing technical sales strategies.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior ServiceNow Consultant

Deloitte Consulting
Gurugram
10.2021 - Current
  • Working as a Senior ServiceNow Consultant and handling the team of twelve resources.
  • Identified opportunities for improving existing processes, systems, or applications and introduced automation to improve productivity.
  • Implemented system integrations with external applications using REST APIs, JDBC, and ODBC Connectors.
  • Designed and developed high performance, scalable application architectures.
  • Provided technical guidance to other team members in the development of solutions.
  • Lead the GenAI team and design and build the solution for automating incident resolution.
  • Design Enterprise and CIO dashboard for leadership.

ServiceNow Team Lead

Inputzero Pvt Ltd
Bangalore
09.2017 - 09.2021
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Built code that was robust, accurate and minimized production issues.
  • Integrated third-party APIs into existing systems for added functionality.
  • Lead the platform upgrade end-to-end

Developer

Kinsfolk Solution Pvt Ltd
Delhi
04.2017 - 09.2017
  • Delivered successful upgrade of BMC Remedy from 7.6.04 to 9.1.0.
  • Analyzed user needs and software requirements to determine design feasibility.
  • Improved and corrected existing software and system applications.

Developer

Enhanced Software Solution
Mumbai
07.2014 - 01.2017
  • Worked as the ITIL Delivery Team and part of various teams to deliver the ITSM-based solutions on BMC Remedy.

Education

Bachelor of Technology -

GLA UNIVERSITY
Mathura
01.2014

Skills

  • ServiceNow platform
  • ITSM
  • SPM
  • CSM
  • HRSD
  • 3rd party integrations
  • SERVICE PORTAL
  • PA and Reporting
  • JavaScript programming
  • Flow Designer

Certification

  • Certified ServiceNow Administrator
  • Certified Application Developer
  • Certified Implementation Specialist - ITSM
  • Certified Implementation Specialist – HRSD
  • Certified Application Specialist - Performance Analytics

Personal Information

  • Date of Birth: 11/13/93
  • Nationality: Indian
  • Marital Status: Married

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Senior ServiceNow Consultant

Deloitte Consulting
10.2021 - Current

ServiceNow Team Lead

Inputzero Pvt Ltd
09.2017 - 09.2021

Developer

Kinsfolk Solution Pvt Ltd
04.2017 - 09.2017

Developer

Enhanced Software Solution
07.2014 - 01.2017

Bachelor of Technology -

GLA UNIVERSITY

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Abhishek Gupta