Rashmi R S

ServiceNow Asset Management Consultant

Unisys India Pvt. Ltd

Bangalore

03.2018 - Current

Asset Management: Established and implemented asset policies, maintained asset discovery processes, and managed the IT asset lifecycle from procurement to disposal.
Client Interaction: Engaged with clients weekly to understand and address their requirements, ensuring continuous improvement and satisfaction.
Task Management: Efficiently actioned and completed SCTasks, CTasks, INCs, and Requests daily, consistently meeting SLA targets.
Stock Audits: Conducted and validated stock audit reports bi-annually, collaborating with clients and onsite engineers to ensure accuracy.
Advance Shipment Notice: Validated daily reports received from CDW vendors and shared findings with clients to maintain transparency.
Tool Integration: Identified, fixed, and coordinated various tool integration issues, resolving errors that caused data discrepancies.
CMDB Accuracy: Generated CMDB accuracy reports at the attribute level, providing executive summaries and corrective actions, achieving over 95% accuracy.
Server Class Reports: Created weekly reports for all server classes to maintain accuracy on mandatory attributes.
Workflow Updates: Updated workflows in Visio for end-user asset tracking processes, adhering to standard HAM procedures.
ServiceNow Transform Maps: Developed and implemented transform maps to facilitate the bulk upload of new asset records into the CMDB and to perform bulk updates on fields for existing asset records.
Asset Capture Details: Conducted training on how to use ACD in ServiceNow for global field engineers across 200+ engineers.
Dashboard Creation: Prepared and presented dashboards and reports for client executives, facilitating better governance, and decision-making.
ServiceNow Platform Upgrade: Developed test scripts for end-to-end hardware asset management processes during ServiceNow platform upgrades.
Visio Workflows: Built Visio workflows for end-user asset tracking processes and prepared test cases and instructions for ServiceNow platform upgrades.
UiPath Collaboration: Collaborated with UiPath to draft and develop UniPAL formatted procedure documents.
Request Catalog Project: Developed testing task sequences, submitted incidents to the ServiceNow team, prepared test scripts and scenarios for catalog workflows, and updated requirement documents as needed.
Software License Management: Managed software licenses in ServiceNow, including entitlement, utilization, and removal.
Client Workshops: Conducted workshops to gather client-specific requirements and ensure alignment with project goals.
Hardware Utilization: Projected hardware utilization of assets by projects through dashboards, providing insights to higher management and corporate teams.
Reporting: Prepared weekly and monthly reports on CMDB, dashboards, audit reports, enterprise assets (server class), and hardware assets