Naveen Santhosh Manepalli
Dubai
Overview
10
10
years of professional experience
1
1
Certification
Work History
Servicenow Senior Consultant
Neom
Dubai
07.2023 - Current
- Implemented ServiceNow HRSD module, establishing a structured and automated employee lifecycle management through end-to-end configuration and integrations.
- Configured Onboarding Life Cycle Management.
- Integrated Integration between SuccessFactor – CPI – Sailpoint and Servicenow for HR data.
- As a consultant involved in end-to-end projects, I guided the team with best practices.
- Given demo sessions to the client for the work done, and participated in retrospective meetings in order to increase the efficiency of the work done.
- Implemented Permit project - This project is about Implementation and Enhancements of the following Permit scoped application, Portal, Reports and Dashboards.
- Working on End-to-End scoped Application, which includes Modules, Portals, Dashboards.
- Involved in Finalizing the Development Approaches.
- Agile Stores - This project is about Implementation and Enhancements of the following Agile Stores, Minor Projects, New Applications, AD Integration.
- Worked on multiple projects, AD Integration using Microsoft AD Spoke.
- ITBM stories and ITSM enhancement stories.
- Worked on Connect Project where we developed catalog items and separate flow.
- Designed multiple catalog items and flow as per the requirements.
Servicenow Senior Developer
Tech Mahindra
Hyderabad
03.2020 - 07.2023
- This project is about Implementation and Enhancements of the following ITBM Design changes, Integration with CDP, SAP BTP and ITSM Enhancement and Implementations.
- Worked on multiple projects, ITSM and ITBM.
- IAM integration, Involved on changing the Trigger points and fulfilling the business requirement along with existing flow.
- Developed License Management, License can be managed and monitored from Dashboard.
- Implemented Change Management Upliftment – This project is about to move the existing Change Management to OOB Change Management Module.
- Responsible for managing scope, planning, tracking, change control, aspects of the project.
- Designing Process diagrams, RACI matrix, Flows and Implemented Interfaces, Data Migration.
- Prepared Test Plans and UAT documents.
- Provided KT and Demo to the Process Teams and Client.
- Implementation involves redesigning of OOB workflows and customization of the forms.
- Utilized OOB Blackout window, schedules, approvals, Cab workbench.
Servicenow Developer/ServiceNow Administrator
Cognizant
Hyderabad
03.2017 - 07.2020
- Implementation on ITSM modules - Incident Management, Request Management, Change Management.
- Worked on Catalog Items, Record Producers to achieve client requirements.
- Worked on UI Policies, Data Policies and UI Actions to achieve form level restrictions.
- Experience on Notifications, Inbound actions.
- Worked on Dashboards and Reports and scheduled reports.
- Worked on SLA’s, Schedules as per the requirement.
- Worked on Workflows.
- Implementation on Procurement Module.
Java Software Engineer
Sobis TekSoft Private Limited
Hyderabad
03.2016 - 02.2017
- This project is to provide support to the developed application for Defense.
- Maintaining the entire application.
- Worked on issues and Bug fixes.
- Minor enhancement as per Business Requirement.
Education
B.Tech - Computer Science
Swanrandhra College
05.2015
Skills
- HRSD
- ITSM
- ITBM
- CSM & FSM
- Problem-solving
- Agile methodologies
- Problem solving
- IT service management
- Team collaboration
- Consulting
PROFILE
- ServiceNow Consultant & Developer with 9+ years of experience, specializing in end-to-end platform design, development, deployment, testing, and performance optimization. Proven success in delivering large-scale complex global implementations. Eager to join a dynamic team to leverage my skills in driving innovative solutions and ensuring seamless project delivery.
Certification
- ITIL V3 Foundation Certificate
- Service Now Certified System Administrator
- Service Now Certified Developer
- Certified Implementation Specialist - Strategic Portfolio Management
- Certified Implementation Specialist - HRSD
Timeline
Servicenow Senior Consultant
Neom
07.2023 - Current
Servicenow Senior Developer
Tech Mahindra
03.2020 - 07.2023
Servicenow Developer/ServiceNow Administrator
Cognizant
03.2017 - 07.2020
Java Software Engineer
Sobis TekSoft Private Limited
03.2016 - 02.2017
B.Tech - Computer Science
Swanrandhra College