HARSH TALA

Senior Systems Engineer

Infosys Ltd

09.2021 - Current

SAP MM Rollout and Support projects
Implementation of scope ids of sourcing & procurement and supply chain
Translate Business requirements into Design solutions, develop proof of concept and configure the system to match the design solution
Developed and provided logic for custom reports developed for end users
Complete all appropriate documentation (FS, UT, SIT, UAT)
Involvement with the team on every phase of rollout and workshops like fit to standard, fit & gap analysis
Worked effectively with the data migration team
Go live preparation and post implementation support
Done sanity checks for MM track in SAP rise migration program
Worked in Support projects and Interacting with the client on a daily basis
Cutover activity for new releases
(Cutover support done for 2 new releases)
Preparation of test cases and sanity checks for new release
Handled various tickets in support
(Incidents, service requests and problem tickets)
Solving and acknowledging tickets responsively without breaching SLA and zero escalation
Report the status of the project on a weekly basis to business heads & project sponsors
Preparation of weekly productivity report of tickets with their status and report for aging tickets with analysis
Handled governance and problem management calls for the MM team
Giving users end to end support
Preparation of knowledge article (KBA) for repeated service requests or incidents in service now tool
Perform testing and regression testing while implementing new configurations or technical changes via CR
Giving ideas for automation for new functionality or features in process and work on it
Raising OSS tickets with SAP and working with SAP for bugs and fixes
End year activity for clients of different region markets
Monitor the system for Idocs, batch jobs, PR/PO workflow, email transmission and encounter the problems that occurred and resolve