Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic
Harsha Bhagchandani

Harsha Bhagchandani

Hyderabad

Summary

Dedicated Senior Business Consultant with over 16 years of diverse experience in driving strategic initiatives, optimizing processes, and delivering innovative solutions across various industries. Proven track record of leading cross-functional teams, cultivating client relationships, and achieving measurable results. Expertise in analyzing complex business challenges, developing actionable insights, and implementing transformative strategies to enhance organizational performance and drive sustainable growth. Strong communicator with a passion for fostering collaboration and delivering value-added solutions to clients.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Consultant

Optum
Hyderabad
02.2016 - Current
  • Directed a team of 10 to oversee a large-scale project, resulting in a notable 25% enhancement in data quality and accessibility.
  • Implemented a new agile workflow process that improved project delivery time by 30%, greatly enhancing customer satisfaction.
  • Managed the capital budget, successfully allocating funds to the highest impact projects resulting in a 15% cost saving.
  • Facilitated quarterly product increment planning sessions, prioritizing 25+ epics and significantly accelerating feature deployment.
  • Led the migration of customer data systems from Nas drive to SP without disrupting operations, which involved the meticulous movement of over 2 TB of critical data.
  • Mentored and coached 5 junior project managers on agile best practices, improving team delivery cadence and consistency.

Assistant Manager

Magna Infotech
Hyderabad
07.2015 - 02.2016
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Monitored budgets, resources, and performance metrics.
  • Coordinated cross-functional collaboration for improved efficiency.
  • Identified opportunities for cost reduction and savings initiatives.

Senior Pod Lead

Serco BPO Pvt Ltd
Hyderabad
11.2010 - 12.2014
  • Spearheaded operations and service delivery management, ensuring 100% surprise-free operations and delivery through the implementation of process improvement initiatives, resulting in a 20% increase in customer loyalty and recognition as an employer of choice.
  • Reduced RoW backlog by 95K edits through efficient project management and strategic delegation during India Mapathon, achieving a sustainable 5K edits in two months
  • Led comprehensive training sessions at the Dublin Google office, educating 15+ trainers and leads on the Mapmaker process, resulting in the establishment of a new streamlined process.
  • Led cross-functional project teams through clear communication and coordination, resulting in successful project completion and client satisfaction.

Tax Analyst

Deloitte India Pvt Ltd
Hyderabad
10.2008 - 04.2010
  • Implemented comprehensive compliance strategies based on research findings, ensuring 100% accuracy in tax filings.
  • Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed decisions.
  • Maintained database of federal and state tax laws and regulations to promote uniform policy and procedural compliance.
  • Conducted thorough tax research and analysis to ensure compliance with current tax laws and regulations, resulting in a 95% accuracy rate in tax filings

Process Associate

GE Money Servicing
Hyderabad
08.2005 - 07.2007
  • Managed end-to-end processing for a PLCC client, Mervyns, resulting in a 15% increase in operational efficiency.
  • Managed an average daily volume of 200+ customer calls, effectively reducing Average Handling Time (AHT) by 15% through strategic workflow optimizations and fostering a high degree of expertise in Private Label Credit Card (PLCC) services, thereby improving customer satisfaction and reducing delinquencies.

Education

Post Graduation Program - Artificial Intelligence

University of Austin Texas
07-2024

MBA - Finance

Osmania University
Hyderabad
06-2014

Skills

  • Agile Project Management
  • Jira
  • ServiceNow
  • Strategic Planning
  • Budget Management
  • Resource Management
  • Process and Task Mining
  • Stakeholder Management
  • Risk Management

Accomplishments

Agile Implementation Award

  • Recognized for outstanding leadership in transitioning from waterfall to agile methodologies effectively.

Best Surfer Award

  • Received the Best Surfer Award for implementing process improvements resulting in a 30-second reduction in transaction/call processing time, enhancing efficiency and customer satisfaction.

Languages

English
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Sindhi
Advanced (C1)
C1

Certification

  • Certified Scrum Master
  • PMI ACP trained
  • ISO 9001 certified
  • Green Belt trained
  • SKAN AI certified
  • WalkMe trained
  • Scout certified

References

References available upon request.

Timeline

Senior Consultant

Optum
02.2016 - Current

Assistant Manager

Magna Infotech
07.2015 - 02.2016

Senior Pod Lead

Serco BPO Pvt Ltd
11.2010 - 12.2014

Tax Analyst

Deloitte India Pvt Ltd
10.2008 - 04.2010

Process Associate

GE Money Servicing
08.2005 - 07.2007

Post Graduation Program - Artificial Intelligence

University of Austin Texas

MBA - Finance

Osmania University

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Harsha Bhagchandani