Harsha Galgali

As a senior QA and analytics lead at Sensormatic Digital (Johnson Controls), I spearheaded digital transformation initiatives across CMS platforms, lead generation, and automation. My role bridged marketing, content, and IT teams to deliver scalable, data-driven solutions

Key Contributions:

• 🧪 Owned end-to-end delivery of digital initiatives including UAT for CMS migration, SEO optimization, and form automation across global markets.
• 🤖 Designed and deployed NLP-based cron jobs for sentiment analysis and lead segmentation across social platforms
• 📊 Unified metrics from Site24x7, JIRA, and Hotjar into a single performance dashboard for real-time insights.
• 🔗 Validated Pardot middleware syncs, UTM parameters, and lead scoring mechanisms to support marketing automation.
• 🔄 Ensured accurate data flow and sync validation between Salesforce and GRM systems.
• 🧩 Oversaw Tealium tag manager configurations, GA goal completions, and UTM tracking for campaign attribution.
• 📝 Automated 96 forms across US & UK regions using Python, with plans to scale via Selenium.
• 🌐 Integrated third-party monitoring tools for DNS/firewall alerts, uptime/downtime tracking, and Hotjar feedback loops.
• 🧪 Led cross-browser/device testing and initiated feedback-driven QA enhancements for continuous improvement

Other Areas

Improve User Experience & Site Search Capabilities

• Introduce robust, three-tier navigation with logical taxonomy giving users direct access to content
• Continue building the solution content rewrite project, ensuring that the site maintains consistency, accessibility, and UX on a global level
• Partner with JCI IT to implement and test and correct functionality of XML sitemaps, making Sensormatic content more searchable
• Continue to consult with IT teams to improve site search and responsiveness to increase page views by 5% from 1.86 to 1.95 pages per session
• Collect and evaluate feedback generated from HotJar on Site Search to capture the Voice of the Customer

Continuous learning, Ideation, Exploration and Experimentation in QA, Analytics and Applying Machine learning concepts to Website Improvements

• Explore more about Automation of Regression Testing frameworks which is AI and ML driven. Target to automate 80 to 90% of User stories of Sensormatic site & Set up dedicated system for exclusive use in testing all forms every day and Increase day-to-day responsibility for ensuring that all pages and sections of our website are thoroughly tested before release
• Coach the team on latest trends of Testing and QA, including training on Selenium, Exploratory Testing, Appium and others
• Automate testing of newly released pages using LinkedIn Inspector to ensure preview images and meta text are captured
• Experiment on the existing Sentiment Analysis framework

Technical Responsibilities & Role Involvement

• Assisted in preparing Sitecore/Pardot lead-gen workflow to support Day One and final disentanglement objectives from JCI platform
• Worked with GDM & BOP teams to implement and administer rigorous QA and UAT protocols to ensure a seamless switchover from JCI platforms
• Ensured marketecture continues to work as expected with no disruption in service
• Verified Sitecore Tracking, Security/Privacy/Consent, Forms, Reporting, and Uptime

QA Lead (Contract Role)

Apple – Adecco, Bengaluru
📅 Nov 2018 – Apr 2020

As a QA Lead at Apple, I led a team of 5 testers in validating and releasing internal websites and mobile content workflows built on the AEM CMS platform. My role involved strategic planning, hands-on testing, and cross-functional collaboration to ensure seamless content delivery and platform stability.

Key Contributions:

• 🧪 Led end-to-end testing cycles including test plan creation, script development, and UAT coordination.
• ✅Validated mobile content workflows and ensured seamless delivery across AEM CMS for internal Apple platforms.
• 👥 Managed and mentored a team of 5 QA engineers, ensuring consistent quality and timely releases.
• 📄 Authored and maintained scalable manual test cases tailored for AEM workflows and components.
• 🧱 Validated AEM authoring templates, page properties, workflows, and DAM integrations.
• 🤝 Collaborated with developers, content authors, and product owners to align QA with business goals.
• 🐞 Reported integration issues and provided actionable insights for platform improvements.
• 🔁 Operated under Agile/Scrum frameworks with 4-week release cycles and sprint planning.
• 📚 Built reusable BI assets and models to streamline reporting and QA metrics.
• 📈 Analyzed authoring trends using SQL and BI tools to optimize content strategies.
• ✅ Conducted unit and regression tests on Apple’s AEM authoring platform every two weeks.

As one of the founding QA members at Wowlabz, I played a pivotal role in shaping the quality culture of a fast-paced startup environment. I built the QA team from scratch, defined release cycles, and introduced scalable testing strategies that aligned with the company’s agile and innovation-driven ethos.

Key Contributions:

• 🚀 Built the QA function from ground up in a startup setting, establishing processes, tools, and team structure.
• 👥 Led and mentored a team of 3 testers, fostering a collaborative and growth-oriented culture.
• 📱 Tested and shipped 20+ mobile and web apps, including high-impact products like Riffiti, Retale, PatientDoc, Mara Messenger, and Mooshak.
• 🧠 Created QA playbooks, mobile release cycles, and process flow guidelines tailored for lean product development.
• 🤝 Worked closely with founders, designers, and developers, embodying the startup spirit of shared ownership and rapid iteration.
• 🛠️ Delivered QA services for complex internal apps for clients like HDFC and Schneider, ensuring enterprise-grade quality in a startup setup.
• 🌱 Promoted continuous learning, encouraging experimentation with new tools and techniques in testing and automation.

Startup Culture Highlights:

• 🌟 Operated in a flat hierarchy with no formal managers — everyone took ownership, from watering plants to shipping products.
• 💡 Encouraged innovation and autonomy, contributing to a culture where ideas were valued and execution was swift.
• 🧪 Embraced experimentation and agility, adapting QA strategies to evolving product needs and timelines.

Amazon Instant Video enables customers to instantly stream or download more than 200,000 titles, including new release movies and next-day TV shows. In addition, Amazon Prime members can watch thousands of videos at no additional cost to their membership. Amazon Instant Video is available on Kindle Fire, on the web, on the iPhone/iPad/iPod touch, Xbox One, Xbox 360, PlayStation 4, PlayStation 3, Wii, Wii U, Roku, and on 300+ Internet-connected TVs, Blu-ray players, and set-top boxes. Back then : "Our service is available to customers in the U.S., UK, Germany, and Japan. The Bangalore QA Team for AIV owns quality for various Client applications that are developed in AIV" Now its the "Prime Video" :)

Key Contributions:

• 📺 Supported QA for Kindle Fire, iOS, Android, Xbox, PlayStation, Roku, Smart TVs, and more.
• 🌍 Enabled streaming services across US, UK, Germany, and Japan markets.
• 📑 Prepared and reviewed test process documents, test cases, and data validation scripts.
• 🧪 Executed end-to-end test scripts and managed defect tracking and resolution.
• 📘 Created user manuals, reusable test assets, and stakeholder training documents.
• 🛠️ Utilized tools like JIRA, TestRail, Fiddler, Autoplay, Putty, ADB, ETL, Robotium, and other open-source testing utilities.

• Business analysis learnings for the products of storage giants like Emc2 & Netapp.
• Lead Generation, Requirement Analysis.
• Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.