Seasoned Operations expert with over a decade of experience in customer service data management and background verification. Strong ability to develop streamlined procedures and uphold service excellence. Knowledgeable in background verification and KYC, enhancing company performance in competitive landscapes.
Hi, I’m
HARSHA M WALVE
ASSISTANT MANAGER
Mumbai
Summary
Overview
13
years of professional experience
3
Languages
Work History
Axis Bank
Assistant Manager
10.2024 - Current
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone.
- Delivered prompt service to prioritize customer needs.
Navkar Business Services
Compliance Associate
03.2024 - 09.2024
Job overview
- Compiled comprehensive compliance documentation
- Reviewed and verified compliance documentation for accuracy
- Calculated income and asset values from various sources
- Maintained daily Excel sheet for tracking purposes
- Prepared and submitted weekly reports to Head of Department
- Ensured proper documentation storage and organization
- Monitored compliance policies and updated as necessary
Viantee business solutions limited
Specialist
08.2021 - 03.2024
Job overview
- Ensure Accuracy and Compliance: Meticulously review and process credentialing files, guaranteeing adherence to project quality standards and regulatory requirements.
- Conduct Comprehensive Background Checks: Perform in-depth investigations, verifying all application components through research and primary source verification.
- Leverage Software Expertise: Utilize a range of software applications, including websites and specialized tools, to efficiently complete credentialing tasks.
- Maintain Data Integrity: Process and update information accurately within the system, ensuring data reliability and completeness.
Screenfacts Services Pvt. Ltd.
Employment Verification Officer
01.2020 - 08.2021
Job overview
- Conduct Background Checks: Perform comprehensive employee background checks and verification to ensure candidate accuracy and eligibility.
- Agile Communication: Utilize email and phone follow-ups to effectively verify details provided by candidates and previous employers.
- Collaborative Approach: Work seamlessly within the team, providing and receiving assistance to ensure smooth background check completion.
- Data Integrity Champion: Meticulously review information for accuracy, safeguarding the hiring process and ensuring only qualified candidates are considered.
Health Assure Pvt. Ltd.
Operation Executive
01.2019 - 01.2020
Job overview
- Facilitate medical scheduling across India by coordinating between insurance buyers and diagnostic centers.
- Ensuring Smooth Testing: Proactively track test progress by acquiring updates from both buyers and diagnostic centers.
- Verifying Apollo Munich Health Insurance: Conduct tell-verification calls for Apollo Munich health insurance policies.
- Managing Medical Reports: Liaise with medical teams to secure various reports promptly as needed.
Credit One Payments Solutions Pvt. Ltd.
Backend Operations Specialist
03.2017 - 09.2018
Job overview
- Managed stage-wise billing for various clients, ensuring timely and accurate invoice delivery.
- Provided comprehensive post-sales support by coordinating with clients and managing the sales desk.
- Efficiently processed blocked card restorations upon receipt of payments, minimizing client disruption.
- Facilitated NACH registrations by sending them to sponsor banks and maintained accurate records by updating the response received from destination banks.
- Oversaw contact center operations while also generating essential Management Information Systems (MIS) reports, ensuring effective center management and data-driven decision-making.
Iss Support Services Pvt. Ltd.
Customer Service Executive
06.2013 - 06.2015
Job overview
- Company Overview: Atos Worldline Ltd, a leading provider of digital payments and e-transactions.
- Fielded inbound client calls for Atos Worldline Ltd, a leading provider of digital payments and e-transactions.
- Provided exceptional customer service by delivering real-time fleet card balance details and transaction history.
- Facilitated secure offline transactions by issuing authorization codes to merchants.
- Troubleshooted EDC terminal issues for multiple banks, ensuring smooth merchant payment processing.
- Resolved credit card inquiries regarding duplicate transactions and transactions across various banks, ensuring accurate account management for clients.
- Atos Worldline Ltd, a leading provider of digital payments and e-transactions.
Education
12th from Maharashtra, English
University Overview
GPA: Grade - 55-59.9%
10th from Maharashtra, English
University Overview
GPA: Grade - 50-54.9%
Mumbai University
b com from Commerce
University Overview
Skills
MS Office
Timeline
Assistant Manager
Axis Bank
10.2024 - Current
Compliance Associate
Navkar Business Services
03.2024 - 09.2024
Specialist
Viantee business solutions limited
08.2021 - 03.2024
Employment Verification Officer
Screenfacts Services Pvt. Ltd.
01.2020 - 08.2021
Operation Executive
Health Assure Pvt. Ltd.
01.2019 - 01.2020
Backend Operations Specialist
Credit One Payments Solutions Pvt. Ltd.
03.2017 - 09.2018
Customer Service Executive
Iss Support Services Pvt. Ltd.
06.2013 - 06.2015
12th from Maharashtra, English
10th from Maharashtra, English
Mumbai University
b com from Commerce