Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Harsha Singh Chauhan

Gurugram

Summary

Experienced finance and banking professional with a proven track record in customer service, dispute resolution, and financial advisory. Skilled in managing financial transactions, resolving customer disputes, and delivering client satisfaction in fast-paced environments. Seeking to leverage expertise for growth and contribution at your organization.

Overview

7
7
years of professional experience

Work History

Master Dispute Analyst

American Express
Gurugram
09.2022 - 07.2025
  • Analyzed and resolved high-volume financial disputes, ensuring timely and accurate resolutions in line with compliance standards.
  • Managed customer inquiries related to billing discrepancies, fraud claims, and transaction errors.
  • Utilized strong problem-solving and negotiation skills to improve customer retention in a competitive environment.
  • Partnered with internal teams to streamline dispute workflows, reducing turnaround time by 20%.
  • Maintained detailed documentation for audits and regulatory reporting.
  • Promoted to Master Dispute Analyst after consistently exceeding performance metrics for six consecutive months.
  • Maintained a 98%+ resolution rate, surpassing team KPIs.
  • Awarded Employee of the Quarter for exceptional customer support and dispute handling.

Senior Financial Services Consultant

ICICI Prudential Life Insurance
Bhopal
05.2018 - 07.2022
  • Delivered tailored financial solutions in insurance, tax savings, and retirement planning to a diverse client base.
  • Advised clients on investment opportunities, including forex, and high-value financial products.
  • Fostered strong client relationships through consultative selling, and after-sales support.
  • Negotiated and closed high-value deals, contributing directly to revenue growth.
  • Handled escalated customer complaints, improving overall satisfaction scores.
  • Exceeded quarterly sales targets by 200% in 2018 through strategic planning and client engagement.
  • Led a flagship NRI (CAT 2) branch with a team of 30+ sales representatives.

Education

Bachelor of Commerce - Economics

Bhopal School of Social Sciences
Bhopal
06-2018

Certificate of Higher Education - Commerce

Anand Vihar School
Bhopal
04-2015

Skills

  • Dispute resolution and analysis
  • Financial advisory services
  • Customer relationship management (CRM)
  • Fraud investigation
  • Cross-functional team collaboration
  • Regulatory compliance
  • Data accuracy and documentation
  • People and branch management
  • Process improvement
  • Financial analysis
  • Analytical skills

Accomplishments

  • Promoted to Master Dispute Analyst after consistently exceeding performance metrics for six consecutive months.
  • Maintained a 98%+ resolution rate, surpassing team KPIs.
  • Awarded Employee of the Quarter for exceptional customer support and dispute handling.
  • Exceeded quarterly sales targets by 200% in 2018 through strategic planning and client engagement.
  • Led a flagship NRI (CAT 2) branch with a team of 30+ sales representatives.

Timeline

Master Dispute Analyst

American Express
09.2022 - 07.2025

Senior Financial Services Consultant

ICICI Prudential Life Insurance
05.2018 - 07.2022

Bachelor of Commerce - Economics

Bhopal School of Social Sciences

Certificate of Higher Education - Commerce

Anand Vihar School

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Harsha Singh Chauhan