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Saurabh Mishra

OTC
Gurugram, Haryana, India,HR

Work Preference

Work Type

Full Time

Summary

Results-driven Dispute Analyst at Genpact with expertise in dispute resolution and compliance analysis. Proven track record in enhancing processes and training teams, while effectively managing customer relationships. Skilled in utilizing case management software to identify fraud and advocate for clients, ensuring accurate documentation and efficient issue resolution.

Analytical and perceptive Dispute Analyst known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, financial analysis, and regulatory compliance. Excel at communication, problem-solving, and decision-making to resolve disputes effectively and maintain client satisfaction.

Seasoned Dispute Analyst with background in effectively managing and resolving complex financial disputes. Strengths include adept problem-solving abilities, impeccable attention to detail, and proven expertise in negotiation. Notable contributions include streamlining dispute resolution processes and fostering beneficial client relationships through strategic communication and conflict management skills.

Driven professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Devoted to adhering to ethical guidelines and laws throughout all casework.

Skilled arbitrator, mediator, and conciliator with background in effectively resolving disputes across various sectors. Possess strong ability to facilitate negotiations and guide parties towards mutual agreements. Known for adept communication, problem-solving skills, and maintaining impartiality in high-stakes environments. Successfully reduced conflict resolution times and improved settlement outcomes through innovative mediation strategies.

Seasoned professional in conflict resolution, known for high productivity and efficient task completion. Skilled in negotiation, active listening, and communication, ensuring fair outcomes in complex situations. Excel at empathy, patience, and problem-solving to navigate through disputes and foster mutual understanding.

Overview

1
1
year of professional experience

Work History

Dispute Analyst

Genpact
Gurugram, Haryana, India
12.2024 - Current
  • Analyzed customer disputes to identify root causes and recommend solutions.
  • Collaborated with cross-functional teams to resolve client issues efficiently.
  • Reviewed documentation for accuracy and compliance with company policies.
  • Utilized dispute management software to track case progress and updates.
  • Communicated with clients to gather necessary information for dispute resolution.
  • Escalated complex cases to senior analysts for further investigation and action.
  • Assisted in training new team members on dispute analysis procedures and tools.
  • Advised customers on their rights according to applicable laws or regulations.
  • Responded to customer inquiries regarding billing issues or other concerns.
  • Assisted in the development of dispute resolution procedures and policies.
  • Updated customer accounts with relevant dispute information as needed.
  • Analyzed transactions for potential fraud or errors.

Skills

  • Dispute resolution
  • Documentation review
  • Compliance analysis
  • Case management software
  • Fraud detection
  • Customer relationship management
  • Cross-functional collaboration
  • Process improvement
  • Data analysis
  • Conflict mediation
  • Effective communication
  • Attention to detail
  • Team training
  • Client advocacy
  • Dispute mediation
  • Banking

Languages

English
First Language

Education

Mba - Finance

Financial Crime Risk Management.
Pdm University
Saurabh MishraOTC