Harsha Suresh

• Change Governance: Reviews and records Requests for Change (RFCs), chairs the Change Advisory Board (CAB), and assesses risks and business impacts before authorization.
• Release Planning: Develops and maintains a centralized release calendar, defining scope, milestones, and timelines for complex software updates.
• Deployment Oversight: Manages the movement of code through build, test (UAT), and production environments, ensuring that "roll-back" plans are in place if issues occur.
• Stakeholder Coordination: Acts as the primary liaison between IT developers, QA teams, and business units to communicate deployment plans and requirements.
• Quality Assurance: Oversees testing cycles and documentation to verify that releases meet security, compliance, and organizational standards.
• Actively involved with internal and external auditors on SoX, ITGC application change controls.
• Leading QRC team
• Alignment with Service management and service transition teams

• Responsible in managing SAP solution/application lifecycle by governing - process and tools during build / run phases.
• ALM blueprinting
• Improve SAP project deliveries by integrated ALM approach where projects are linked to documentation, changes, testing and deployment
• Enabled Business process management for better understanding on process lifecycle and its relation to IT changes
• Proces modelling using SolMan and ARIS integration
• SAP Change management implementation and improvement including integration with BMC
• Busines process monitoring and optimization
• SAP OCC for improved proactive monitoring for SAP landscape
• Cloud ALM implementation

• Lead the implementation, configuration, and administration of SAP Solution Manager 7.2.
• Manage Application Lifecycle Management (ALM) functions: including ChaRM (Change Request Management), ITSM (IT Service Management), Test Suite, and Business Process Monitoring.
• Configure and optimize Technical Monitoring, System Monitoring, EarlyWatch Alerts, and Root Cause Analysis within SolMan.
• Collaborate with cross-functional SAP and infrastructure teams for system upgrades, patch management, and change control using ChaRM.
• Support end-users and stakeholders by resolving SolMan-related issues, preparing training material, and conducting workshops.
• Establish documentation and governance procedures for incident, problem, and change management aligned with ITIL best practices.
• Integrate SolMan with external ticketing tools (e.g., Jira, ServiceNow) as required.
• Maintain up-to-date knowledge of SAP best practices, roadmaps, and emerging SolMan functionalities.
• Provide performance analysis and reporting through dashboards and KPI tracking tools.
• Assist with audits and compliance-related reporting using Solution Manager.

Core Responsibilities

• Change Request Management (ChaRM): Configuring and managing the process for transporting changes from development to production, including status profiles and transaction types.
• System Monitoring & Health: Setting up technical monitoring, EarlyWatch alerts, and root cause analysis to proactively identify and resolve system bottlenecks.
• IT Service Management (ITSM): Implementing and managing incident, problem, and service request workflows aligned with ITIL best practices.
• Solution Documentation: Maintaining a "single source of truth" for business processes, mapping system technicals to functional business requirements.
• Test Management: Using the Test Suite to plan and execute manual and automated tests, including defect management during upgrades or new implementations.