Harshaa M H
Coimbatore
Summary
Technical Support Engineer with experience providing voice-based inbound and outbound support to international and domestic customers. Strong in troubleshooting application issues, reproducing bugs, analyzing logs, and collaborating with developers to ensure faster resolutions. Focused on customer satisfaction, first-contact resolution, and continuous improvement of help documentation. Willing to work night shifts and rotational schedules.
Overview
2
2
years of professional experience
Work History
Support Engineer
Dsignz Media
Coimbatore
04.2024 - Current
- Provide end-to-end technical support via voice and written channels for domestic and international customers.
- Handle inbound and outbound interactions while maintaining clear, confident, and empathetic communication.
- Troubleshoot functional and technical issues across multiple environments and system versions.
- Reproduce issues in test environments to identify root causes and enable first-contact resolution.
- Collaborate closely with developers and product teams to escalate confirmed bugs with clear reproduction steps.
- Verify fixes and communicate resolutions to customers in simple, non-technical language.
- Identify recurring issues and share feedback with the technical content team to improve help articles and self-service resources.
Education
Bachelor of Science - Biotechnology
Sri Ramakrishna College of Arts And Science
04-2024
Skills
- Voice & Email Support (Inbound/Outbound)
- Technical Troubleshooting & Incident Analysis
- Log Analysis & Error Interpretation
- Ticketing Systems & Internal Support Tools
- Basic SQL Queries
- Documentation & Knowledge Base Review
- Cross-team Collaboration & Customer Communication
- Bug reporting
- Technical support
- Customer communication
- Software support
- Remote support
Languages
- English, Professional
- Tamil, Professional
- Malayalam, Native
Timeline
Support Engineer
Dsignz Media
04.2024 - Current
Bachelor of Science - Biotechnology
Sri Ramakrishna College of Arts And Science