Harshad Prabhu

• Monitored current and potential customers using business intelligence tools to enhance targeting.
• Analyzed competitive market strategies, focusing on product trends and market shares.
• Identified customer needs promptly and efficiently to drive satisfaction.
• Delivered timely support by tracking issues and communicating resolutions to end users.
• Prepared business proposals and presentations for diverse stakeholders to secure buy-in.
• Defined business requirements and reported insights back to stakeholders for informed decision-making.
• Provided technical support for existing reports and dashboards, ensuring operational continuity.
• Gathered and organized data to analyze industry trends, supporting strategic initiatives.

Conducted market research to identify potential business opportunities and evaluate customer needs.

• Negotiated contracts with clients to drive new business development initiatives.
• Recommended optimal products and services based on customer requirements.
• Assisted customers to enhance experiences and foster loyalty.