Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harshal Bhatia

New Delhi

Summary

Dedicated, hardworking employee with exceptional customer service, multitasking, and time management skills. Committed to providing every customer with a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Subject Matter Expert

Concentrix
Gurgaon
12.2022 - 07.2024
  • Ensured efficient team management through detailed reporting to managers on a regular basis at different intervals (daily, weekly, and monthly), while also closely monitoring the performance of the team throughout the day.
  • Created detailed reports on project progress, metrics, and results for stakeholders' review.
  • Mentored junior staff members on best practices related to product design and implementation strategies.

Customer Service (Voice)

Concentrix
Gurgaon
10.2020 - 12.2022
  • Enhanced customer experience through efficient and accurate responses, delivering optimal solutions.
  • Assisted customers in resolving issues with their accounts or orders.
  • Provided timely and accurate responses to customer inquiries regarding products, services, and policies.

Customer Service (Chat)

Teleperformance
Gurgaon
04.2020 - 07.2020
  • Responding efficiently and accurately to customers; Providing best possible solutions

Visual Merchandiser

Peachtree Home Accents
New Delhi
12.2015 - 10.2017
  • Managing and styling store display; Handling store display windows; Furniture Floor planning

Education

B.Sc Interior Design -

INIFD
New Delhi, Delhi
05.2015

Isc & Icse -

Swaraj India Public School
Kanpur, Uttar Pradesh

Skills

  • Microsoft Office
  • Team Management
  • Action Planning
  • Report Creation
  • Excellent Communication

Languages

  • English
  • Hindi
  • Punjabi

Timeline

Subject Matter Expert

Concentrix
12.2022 - 07.2024

Customer Service (Voice)

Concentrix
10.2020 - 12.2022

Customer Service (Chat)

Teleperformance
04.2020 - 07.2020

Visual Merchandiser

Peachtree Home Accents
12.2015 - 10.2017

B.Sc Interior Design -

INIFD

Isc & Icse -

Swaraj India Public School

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Harshal Bhatia