Harshal Choudhary

• Onboarding new applications on Cloud Infrastructure Working towards closures of vulnerabilities by the Security team on Applications and Cloud Infrastructure, Alerts generated through Prims Cloud, Working with the application and Infra team to complete the VACA and EPT for applications ready for Production
• Make sure Backups for AWS EC2s are in place and that for some applications the backups are moved to a tool named Commvault
• Work with Application teams to resolve the VACA tickets generated from SAST and DAST.
• Monitored costs and optimized cloud deployment expenses against business needs.
• Participated in architectural discussions to build confidence and promote customer success when developing new and migrating existing applications, software and services on AWS platform.
• Automated daily backups of critical data using AWS S3, reducing the risk of data loss in case of system failures.
• Optimized cloud resource usage through continuous monitoring and cost analysis.
• Conducted thorough vulnerability assessments for cloud applications, recommending necessary updates and patches to maintain a secure environment.
• Collaborated with cross-functional teams to identify and remediate potential security risks within the cloud environment.
• Maintained up-to-date knowledge on emerging threats and attack vectors relevant to cloud environments, proactively adapting strategies as needed.

• Strategizing and championing the 24X7 Incident response and management functions with best practices and SLA commitments to provide uninterrupted business services to our enterprise customers
• Setting up ownership of Incident response and management function end to end
• Implementing the Jira Service Management tool and designing Incident management, Service management, Change management, and Problem management in the ITSM tool
• Training and awareness to the Infrastructure and application teams on the new ITSM setup and the ITIL processes flow
• Conceiving and implementing Incident management systems, workflows, processes and practices that cover multiple business services, engineering teams and enterprise customers
• Measurement and improvements SLAs and associated metrics such as MTTD and MTTR, publish periodically and take corrective measures along with engineering teams
• Participating in critical incidents and ensuring teams get the right support with decisions, and resources as needed
• Continuous improvement of Incident response and management capabilities of Zeta and MTTA/MTTD/ MTTR of relevant business services
• End-to-End delivery, People Management
• Scrum Master role to handle the development in Agile Methodology with hands-on experience in efficient anchoring of scrum ceremonies and processes
• Experience in managing delivery using Agile Scrum methodology for medium and large-scale enterprise products, collaborating closely with Product Owners, Technical Architects and Business SMEs.

• Managing India's Biggest General Insurance company and NBFC's in their On-premise to AWS migration cloud journey.
• Worked on tools like, Prisma Cloud, Jira Service Management, Dynatrace, Operamp, Vmware Tanzu monitoring tool setup.
• Streamlined cloud migration processes by identifying inefficiencies and implementing best practices.
• Spearheaded successful cloud migration projects resulting in improved operational efficiency.
• Spearheaded cloud migration initiatives that resulted in cost savings due to reduced hardware maintenance expenses and streamlined IT management processes.
• Increased scalability of applications through cloud migration strategies and infrastructure adjustments.
• Managed multiple simultaneous cloud migration projects, maintaining a high level of efficiency and quality in each project delivery.
• Collaborated with cross-functional teams to develop comprehensive strategies for cloud migration projects.
• Collaborate with the Infrastructure Team, AWS migration team, Application team, Developers, ISG team and setup Process based on ITIL, Migration, Communication, Security based events, AWS resource monitoring, Optimize the AWS Security, Incident Management, CIS Hardening for OS and AWS
• Improved delivery timeframes for cloud migration projects through effective communication and monitoring of project milestones.
• Optimized resource allocation for cloud migration projects, resulting in cost savings for both company and clients.
• Reduced downtime during migrations by developing comprehensive rollback strategies and implementing real-time monitoring tools.
• Performed POC on Nessus and Prisma Cloud
• Implemented Prisma Cloud and worked on clearing the compliance breaches.
• Helping the customer to understand AWS Bill and optimise the same

• Leadership role in Cloud Managed Services BU, People Management, Project Plans
• Help HR recruit team members, Build and Structure Teams, Team Integration, Training plans
• Setup Process around Teams and deliverables
• Configure ITSM and Monitoring tools
• Adhering to the SLA’s agreed with the customer, Managing a 24X7 monitoring, Handling Incident Response process
• Train team on various aspects of Technical and Non-Technical support
• Setup Incident Management, Service Request Management, Change Management, and Problem Management in ITM tool and Process to follow
• Helping Sales and Presales team to understand customer requirements and validate SOW
• Work closely with senior leadership, and support teams to identify the key areas of Logs Metrics and Tracing
• Prioritization and planning for the Infrastructure Monitoring Team plays a key success to this role
• Manage and Mentor a team of 40+ AWS cloud engineers at various career stages as well as serve as TAM overseeing the entire System Operations
• Created a culture of open communication, strong collaboration, and efficient execution in a safe and fun environment
• Reactive and Proactive problem management.
• Streamlined incident response procedures, minimizing the impact of security breaches on business operations.
• Conducted regular audits of existing security infrastructure, identifying areas for improvement and recommending solutions accordingly.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Led the migration of critical systems to the cloud while ensuring minimal disruption to business operations and maintaining high levels of security throughout the process.
• Enhanced cloud security by implementing robust encryption protocols and access control measures.
• Collaborated with cross-functional teams to develop comprehensive cloud security strategies and policies.
• Optimized secure data storage by designing and implementing scalable cloud storage solutions.
• Reduced cybersecurity risks by regularly conducting vulnerability assessments and penetration tests.
• Collaborated with legal and compliance departments to ensure cloud-based solutions adhered to relevant regulations,including ISO 27001, PCIDSS, GDPR, NIST, HIPPA compliance, Vulnerability management, Product Backlog Management, Sprint planning, Daily scrum meetings, Regularly track the progress of the sprint, Sprint Reviews/Demo Schedule Sprint Demos at conclusion of every sprint, etc.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Identified plans and resources required to meet project goals and objectives.

• Overseeing the day-to-day activities and ensuring seamless operations of Red Hat Linux, Red Hat Cluster, and VMware technologies
• Responsible for facilitating knowledge transfer from the customer's previous vendor and maintaining ongoing support for the customer's infrastructure, ensuring uninterrupted services and high availability
• Participate in weekly reviews with the customer to discuss performance, address concerns, and strategize for continuous improvement
• Handle Incident, Change, and Problem management processes, focusing on reducing Mean Time to Resolve (MTTR) through thorough analysis and proactive resolution strategies
• Presenting weekly status to the management
• Demonstrated proficiency in team management, including daily reporting, KPI assignment, and reviews, fostering a collaborative and high-performance environment
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Conducting training, awareness programs and consultancy at internal and also at client level for business continuity and information security.
• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.

• I spearheaded seamless operations and client satisfaction
• Engage with clients to design support agreements aligned with SLA expectations
• I designed customised support agreements aligned with SLA expectations, focusing on delivering high-quality services
• Implementing ITIL-based processes streamlined our operations and enhanced service delivery efficiency
• Build and put into practice risk management and mitigation strategies for all support practices
• Ensure all operational and process documentation is developed, where necessary, maintained and continually updated to reflect changing client needs
• Regular Updation on Change, Problem, P1 trackers, Risk register
• Liaise with onsite / offshore team to ensure compliance to project deliverables and other SLA parameters
• Ensure compliance to project delivery schedules and other SLA parameters
• Emphasizing more on reducing the MTTR and reducing the resolution time
• Technically administrating Redhat Linux (Physical/Virtual), Oracle Enterprise Linux, Exalogic environment, Exadata environment, ZFS storage appliance, Oracle Enterprise Manager (OEM), Oracle Virtual Manager (OVM)
• Coordinating with database/application engineers with regards to modification of kernel parameters, preparing layout of file systems for the Oracle database
• Planning & execution of the Vulnerability / OS / Firmware patching
• Proactive Problem management.

• Maintain the Trading Server OS and Hardware ensuring high availability.
• Managing power, space, Spare parts,Temperature including monitoring and capacity planning
• Maintaining a consistent and clean cable management.
• Break-fix repairs to equipment in the data centre environment, including replacing hard drives/memory/transceivers and other hardware-related tasks as required by our server and network teams
• Getting equipment to and from remote co-locations including packing/shipping
• Involved in planning / implementation of Linux system changes & upgrades, administration of large scale Linux servers including server installation, network configuration, configuring pre-requisites for application teams.
• Responsible for Secured system, troubleshooting, hardware & software upgrades
• Involved in BCP setup & Live activity, which includes configuration & implementation of PROD & NON-PROD servers for NSE trading application
• Transferring system logs to SIEM tool, Arcsight
• Maintaining a Log server.
• Asset management, Incident management, Service Request Change management and Problem Management.
• Improve system performance by optimizing Linux server configurations, implementing efficient backup processes, and performing regular maintenance tasks.
• Provided hands-on support for end-users experiencing issues with Linux-based systems or applications, facilitating quick resolutions and minimal disruptions to productivity.
• Resolved complex technical issues promptly by leveraging strong troubleshooting skills and root cause analysis techniques.
• Contributed to incident response efforts as needed to address urgent situations quickly and effectively.
• Stayed up-to-date on the latest developments in Linux technologies and best practices, sharing knowledge with team members to continuously improve processes and systems.
• Developed scripts for automating routine tasks, reducing human error and increasing overall efficiency in the administration process.
• Ensured high availability of critical systems by proactively monitoring server health and addressing potential issues before they escalated.
• Preserved system documentation accuracy via regular data updates and graphical refreshes.
• Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
• Reduced downtime during planned system upgrades, maintaining seamless user experiences through thorough testing and rollback planning.
• Tuned system performance to optimize efficacy of new and existing hardware components.
• Maintained comprehensive documentation of server configurations, network architecture, and troubleshooting procedures to ensure consistency across the team.

● Liaise with the Development team and setup Cloud environment for the client.
● Responsible for Installing and configuring the Cloud Prod / Dev environment
● Responsible for environment upgrades/ patches, troubleshooting, and maintenance of Cloud servers
● New Builds, POC’s on the new Cloud version(s) and on new Hardware(s)
● Updating the observation(s) in the JIRA.
● Responsible for providing RCA’s for recurring issues
● Training new joinees and preparing them for Production support
● Interviewing candidates for the project

• Experienced and certified Linux Trainer with a strong background in system administration, networking, and open-source technologies. Skilled in delivering comprehensive training programs to individuals and groups, fostering a deep understanding of Linux operating systems and their applications in real-world scenarios. Was passionate about empowering learners to achieve their goals through hands-on, interactive instruction.

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Assisted in meeting project deadlines through effective time management and prioritization of tasks.
• Participated in regular review meetings to assess progress and identify areas for improvement or adjustment.
• Maintained comprehensive documentation of all aspects related to each assigned initiative.
• Coordinated cross-functional teams to achieve project goals and deliver results on time.