Harshal Khodifad
Ahmedabad,GJ
Summary
Goal-oriented with 10 Years distinguished experience and knowledge of Sales and Marketing ,Customer Service, Documentation & Operations in shipping industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals.
Overview
11
11
years of professional experience
Work History
Manager – Outside Sales Exim
CMA CGM Agencies (India) Pvt.Ltd.
09.2023 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Deputy Sales Manager
CMA CGM Agencies India Pvt.Ltd
08.2018 - 08.2023
- Identification of new customers and new businesses by existing customers.
- Develop new Business and Trade Lane and as per organization requirement.
- Prepare sales call plan for week ahead and visit customer and develop business and maintain healthy relationship and identify their business needs and requirements.
- Organized and participated regular meetings with Sales. Operations and procurement departments.
- Collect market information (regards rates, new services, AOB) on competition activities and submit them to Branch manager.
- Generate sales leads for cargo controlled out of India and send to respective counterparts
- Leading team in analyzing Specific Opportunities for Non-Maritime businesses.
- Developing overall market share/turnover in accordance with commercial strategy/ Developing new businesses.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Assistant Sales Manager
Mediterranean and Shipping Company Agency (India) Pvt. Ltd
04.2017 - 07.2018
- Rate quotation to customer for export and parallels take rate approval from respective trade Manager & HO.
- Handling vessel planning with facts and figures to be planned on specific vessel.
- Reporting HO for daily booking issued, daily pick up, daily gate in at port for export.
- Reporting HO for with projection and planned figures of vessel arriving at Hazira.
- Timely visit customer for export planning and KYC of new exporters.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
Senior Executive Customer Service & Operations
Mediterranean and Shipping Company Agency (India) Pvt. Ltd
Surat, Gujarat
05.2013 - 03.2017
- Responsible for execution of entire shipment life process: Ocean (Exports) from placing delivery order at origin through to final delivery at destination.
- Handling TMS related activity, vessel creation arriving at Hazira and follow up for documents and gate in for export.
- Job closing: Manifestation of BL for check copy to customers, solving queries related to rate manifested and updating proper details as required at destination for smooth process of export cycle.
- Taking hazardous approval for export cargo & Updating EDI and logistics moves in the system.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Handling receipt matching of payment and sending deposit summary to HO.
- Daily stock and inventory details updating to HO and In-house.
- Various custom approvals for vessels arriving at port and attending port meetings.
- Co-ordination with terminal for planning, berthing and discrepancy at the time of operations.
- Yard Operation, Placement, monitoring and controlling of container Repairing.
- Preparing RNR (Ready Not Ready), export and import list, filing EGM and IGM, preparing TDR.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Created and maintained customer service policies and procedures, contributing to improved customer retention.
Education
MBA - Shipping Logistics & Port Management
2013
- Final Grade: 3.28 GPA out of 5 GPA
Bachelor of Science - Computer Engineering
2010
- Graduation with Distinction.
Skills
- Ability to adapt quickly to new technologies and changing business requirements
- Strong shipping management and interpersonal skills & problem-solving skills
- Strong negotiation skills, motivate and manage specialist people
- Able to manage staff and prioritize workflow while maintaining positive and professional attitude, ability to work well in team, literacy and numeracy skills, good work habits and independence
Personal Details
- DOB: December 9th, 1987.
- Gender: Male
- Marital Status: Married
- Nationality: Indian
DECLARATION
I do hereby declare that the particulars of information and facts stated herein are true, correct and complete to the best of my knowledge and belief.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Timeline
Manager – Outside Sales Exim - CMA CGM Agencies (India) Pvt.Ltd.
09.2023 - Current
Deputy Sales Manager - CMA CGM Agencies India Pvt.Ltd
08.2018 - 08.2023
Assistant Sales Manager - Mediterranean and Shipping Company Agency (India) Pvt. Ltd
04.2017 - 07.2018
Senior Executive Customer Service & Operations - Mediterranean and Shipping Company Agency (India) Pvt. Ltd
05.2013 - 03.2017
B.K School of Business Management - MBA, Shipping Logistics & Port Management
V.V.P. Engineering College - Bachelor of Science, Computer Engineering
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