Harshal Mohan Awale
Pune
Summary
Asset Manager coordinating IT asset lifecycle management, software license control, and service operations across plants, offices, depots, and warehouses. Manages procurement, deployment, dispatch, inventory accuracy, and compliance updates in Oracle Asset Portal while supporting SLA-bound service requests and preventive maintenance. Delivers centralized visibility for more than 15,000 IT assets and software allocations.
Overview
2
2
Certifications
14
14
years of professional experience
Work History
Asset Manager
Orient Technologies Limited
04.2024 - 03.2026
- Managed 4 manufacturing plants, 28 area offices, and over 15000+ IT assets across India.
- Oversaw end-to-end IT asset lifecycle management, from procurement and deployment through tracking and disposal in Oracle Asset Portal.
- Maintained centralized software license records for CorelDraw and Adobe products, supporting allocation, renewals, expiry tracking, and compliance audits.
- Managed vendor relationships for asset procurement, maintenance, and replacement while tracking SLA, policy, and insurance requirements.
- Monitored IT service requests and incidents through Sapphire Service Desk, driving prompt resolution and consistent service quality.
- Coordinated nationwide dispatch of IT assets to plants, depots, and warehouses through D-Note approvals and manager sign-offs.
- Tracked UPS preventive maintenance across locations, logged issues in real time, and followed through on corrective action plans.
Desktop Support Engineer L3
IDC Technologies Solutions Pvt Ltd.
12.2021 - 04.2024
- Managed IT operations across 90 JIO Centers, 3 Distribution Centers, and 15,000+ users as SPOC for infrastructure issues.
- Maintained 99.99% SLA adherence by monitoring service performance and resolving issues within client standards.
- Executed Windows 10 migration across all domain systems with zero escalation, delivering a smooth user transition.
- Updated software license allocations, availability, and renewal details in GET Asset Portal for audit readiness.
- Administered HPSM service desk operations, monitoring incidents and driving timely resolution for daily support requests.
- Managed SCCM software distributions, patches, application updates, and OS deployments across endpoint environments.
- Handled SAP-based asset dispatch, inventory updates, and tracking for laptops, tablets, barcode scanners, and workstations.
Senior System Engineer (MDM Admin)
Precision Techserve Pvt Ltd.
11.2019 - 12.2021
- Resolved [number] enrollment and application incidents weekly to improve user access and support response times.
- Administered and maintained 4,500+ devices across enterprise environments, supporting compliance and operational efficiency.
- Provided L1/L2 support for AirWatch SaaS infrastructure, maintaining stable performance and user satisfaction.
- Created device profiles, policies, and smart groups aligned to business requirements and mobility controls.
Customer Support Engineer
Aforeserve.Com Ltd.
09.2013 - 02.2014
- Diagnosed and repaired HP, Dell, Toshiba, Lenovo, IBM, and Acer systems under AMC and warranty coverage.
- Installed and configured Windows XP, 7, 8/8.1, Server 2003/2008/2012 with drivers, updates, patches, and antivirus protection.
- Performed on-site client visits for troubleshooting, repairs, and technical assistance at customer locations.
Desktop Engineer
Impact InfoTech Pvt. Ltd.
05.2012 - 09.2013
- Installed and configured desktops, laptops, and peripherals, resolving hardware issues to restore user productivity.
- Managed Windows XP, 7, 8, and 8.1 deployments, keeping operating systems current and stable across supported device.
Education
Bachelor of Computer Applications - Computer Engineering
Tilak Maharashtra University
Pune05-2014
Diploma - Computer Engineering
Tilak Maharashtra University
Pune 05-2011
Skills
SCCM administration
Oracle Asset Portal
Active Directory administration
Endpoint management
Mobile device management
Software license management
Asset inventory management
License compliance auditing
Asset lifecycle management
Vendor management
Incident management
Service desk operations
SLA management
Dispatch coordination
Change management
Certification
Microsoft Certified Technology Specialist (MCTS), Windows 7 Configuration, Exam 70-680
Personal Information
- Date of Birth: 1st November 1988
- Marital Status: Married
Declaration :-
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Asset Manager
Orient Technologies Limited
04.2024 - 03.2026
Desktop Support Engineer L3
IDC Technologies Solutions Pvt Ltd.
12.2021 - 04.2024
Senior System Engineer (MDM Admin)
Precision Techserve Pvt Ltd.
11.2019 - 12.2021
Customer Support Engineer
Aforeserve.Com Ltd.
09.2013 - 02.2014
Desktop Engineer
Impact InfoTech Pvt. Ltd.
05.2012 - 09.2013
Bachelor of Computer Applications - Computer Engineering
Tilak Maharashtra University
Diploma - Computer Engineering
Tilak Maharashtra University