AMIT KUMAR JHA

Led IT operations and end-user services for over 700 VIPs.

• Managed support engineers to ensure timely ticket resolution and SLA compliance.
• Oversaw compliance activities for SCCM, DLP, and backup systems.
• Drove ITSM best practices, enhancing incident reporting and escalation processes.
• Coordinated with vendors for hardware lifecycle management and critical issue resolution.
• Acted as primary escalation point for executive-level IT concerns, delivering exceptional support.
• Recruited and trained IT department staff, promoting a culture of excellence.
• Developed IT operations policies and procedures to align with organizational objectives.

• Company Overview: Client: Jubilant Group
• Provided end-to-end IT support for high-profile users and management staff.
• Handled desktop, network, and application support including SAP and O365.
• Assisted with printer/network setups and resolved LAN connectivity issues.
• Client: Jubilant Group

• Company Overview: Client: Adventz Group
• Configured desktops, network drives, VPN access, and SAP installations.
• Maintained regular backups and resolved endpoint issues across departments.
• Client: Adventz Group

• Company Overview: Client: Adventz Group
• Delivered basic L1 support for IT equipment and user requests.
• Client: Adventz Group