PUSHKAL GAUTAM
Delhi-NCR
Summary
IT Operations & IT Support professional with nearly 10 years of experience in managing day-to-day IT operations, end-user support, IT infrastructure, and system availability. Strong expertise in L1/L2 support, hardware and software troubleshooting, IT asset management, vendor coordination, and service delivery. Proven ability to minimize downtime, support AI-enabled chat systems, and ensure stable IT environments aligned with business needs.
Overview
12
12
years of professional experience
Work History
IT Operations Manager
Shakedeal (Government E-commerce Market place)
New Delhi
04.2024 - Current
- Managing complete IT operations and IT support including infrastructure, user support, asset management, vendor coordination, incident handling, and MIS reporting to ensure smooth business operations.
- GeM CMS Support
- Coordinated with IT teams to implement system upgrades for enhanced user experience.
- Analyzed market trends to inform strategic decisions and improve product offerings.
- Implemented quality control measures to uphold standards in government e-commerce transactions.
- Provided leadership during times of organizational change or crisis situations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed risk by developing and implementing effective risk management strategies.
- Managed IT operations for government e-commerce marketplace systems.
- Developed and implemented IT policies to ensure compliance and security standards.
- Coordinated system upgrades and maintenance schedules to minimize downtime.
- Managed IT operations supporting government e-commerce platform functionality.
Assistant IT Operations Manager
ZOHO
Noida
01.2023 - 04.2024
- Handled IT operations, L1/L2 support.
- AI-based chat support monitoring, system configurations, user access management, IT documentation, and operational reporting.
- Coordinated with IT teams to implement system upgrades for enhanced user experience.
- Analyzed market trends to inform strategic decisions and improve product offerings.
- Facilitated regular meetings with stakeholders to align goals and share progress updates.
- Managed daily operations to ensure smooth workflow and productivity.
- Oversaw resource allocation and scheduling for optimal operational efficiency.
- Coordinated training sessions for staff on new systems and procedures.
Senior IT Operations Executive
Tech Mahindra
Hyderabad
10.2016 - 08.2022
- Delivered enterprise IT operations and IT support services including desktop support, infrastructure coordination, asset lifecycle management, vendor handling, and operational dashboards.
- Led cross-functional teams to implement innovative technology solutions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Facilitated stakeholder meetings to gather requirements and align project goals.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
- Developed strategic plans to enhance operational efficiency across departments.
IT Support Executive
Capgemini
Noida
06.2014 - 07.2016
- Provided IT support for desktops, laptops, applications, troubleshooting, escalations, and IT documentation.
- Led cross-functional teams to develop strategic initiatives for client projects.
- Facilitated workshops to enhance team collaboration and innovation processes.
Education
Bachelor of Computer Applications -
Jiwaji University
GwaliorSkills
- IT Operations Management
- IT Support (L1 & L2)
- Desktop & End-User Support
- Hardware & Software Troubleshooting
- Network & Connectivity Support (LAN / Wi-Fi)
- IT Asset & Inventory Management
- Vendor & AMC Coordination
- Incident & Problem Management
- IT Service Delivery & SLA Monitoring
- AI Chat Support Operations
- Remote Support & Ticket Handling
- IT Documentation & MIS Reporting
- system upgrades
Personal Information
- Passport Number: Yes
- Gender: Male
- Date of Birth: 25/12/90
- Location: Delhi - NCR
- Country: India
- Contact: 9955457770
- Mail ID : pushkalgautam@gmail.com
Languages
Hindi
First Language
English
Advanced
C1
Timeline
IT Operations Manager
Shakedeal (Government E-commerce Market place)
04.2024 - Current
Assistant IT Operations Manager
ZOHO
01.2023 - 04.2024
Senior IT Operations Executive
Tech Mahindra
10.2016 - 08.2022
IT Support Executive
Capgemini
06.2014 - 07.2016
Bachelor of Computer Applications -
Jiwaji University