Tamal Sarkar
Kolkata
Summary
Driven IT Manager with a proven track record of achieving company goals through consistent and organized practices. Skilled in managing multiple priorities under pressure and adapting to new challenges to enhance organizational performance. A dependable leader and team builder, adept at fostering solid relationships at the strategic level. Expertise in translating business needs into technical specifications, ensuring alignment between IT initiatives and organizational objectives. Committed to delivering innovative solutions that drive efficiency and support brand growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Operations Manager
Vedant Fashions Limited - Manyavar-Mohey
03.2025 - Current
- Lead and manage IT Infrastructure Operations for the company across its Head Office, Warehouse, and Factory units in West Bengal, ensuring seamless IT services delivery
- Provide strategic oversight for the On-Prem GINESYS ERP Server, ensuring its stability, performance, and scalability to support business operations
- Manage O365 Email Services, ensuring consistent, secure, and reliable communication across the organization
- Oversee the administration of WEB Server Infrastructure, leveraging VMware Virtualization in an On-Prem environment and integrating AWS Cloud for scalable and flexible cloud solutions
- Establish and manage network connections within the company units, including Internet Leased Line (ILL) and broader network infrastructure, ensuring optimal network performance and uptime
- Implement and manage Storage & Backup Solutions, safeguarding critical company data with robust backup strategies, disaster recovery processes, and data retention protocols
- Lead Data Centre Operations, ensuring the efficient management of IT hardware, including servers, storage, cooling, and power systems
- Oversee and improve Video Conferencing systems to enable seamless communication and collaboration across various locations
- Manage and enhance Surveillance Systems to maintain a secure environment for company premises and assets
- Administer IT Security Solutions using Firewall, Sophos MDR (Managed Detection and Response) and NAC to monitor, detect, and mitigate cybersecurity threats, ensuring robust protection against potential risks
- Drive Internal and External IT Audits, ensuring compliance with ISO 27001 and ITGC (IT General Controls) standards, addressing audit requirements, and ensuring regulatory adherence
- Oversee Hosting Services, managing and maintaining 53 in-house developed websites, ensuring performance, security, and availability
- Lead Vendor Management, collaborating with external suppliers and service providers to ensure quality delivery and contract compliance
IT Manager
Shyam Steel Industries Ltd.
04.2019 - 03.2025
- Led IT operations, IT security, and cloud server management, implementing comprehensive IT security policies, protocols, and procedures
- Oversaw the design, maintenance, and continuous improvement of security systems to ensure robust protection
- Established key performance indicators (KPIs), metrics, and service level agreements (SLAs) to enhance security performance
- Managed a Security Alert Response Team, investigating alerts, testing systems, and deploying patches
- Conducted regular vulnerability assessments, penetration tests, and security audits to identify and address risks
- Ensured data confidentiality, integrity, and availability across enterprise systems, servers, and databases
- Administered cloud solutions, including AWS and MS Azure, for ERP, HRMS, and web hosting
- Reviewed and analyzed incident reports, investigated breaches, and applied preventive measures
- Ensured compliance with ISO 27001 and other relevant security laws
- Led and optimized system administration teams, overseeing infrastructure operations and implementing advanced monitoring tools for proactive management
IT Infrastructure Lead
Indus Net Technologies
08.2015 - 04.2019
- Led IT infrastructure services, aligning with business goals and leveraging IT trends
- Established metrics, KPIs, and SLAs to improve IT operations and security
- Managed security solutions (firewalls, antivirus, IDS) and performed regular system updates with documentation
- Designed Active Directory infrastructure on Windows Server 2019
- Managed ERP, web servers, G-Suite, O365, and virtual call management
- Handled network asset management, system monitoring, and IT helpdesk
- Led a talented team, ensuring optimal hardware, network operations, and vendor relationships while supporting physical security systems
Technology Specialist
Advance Technology Labs
05.2013 - 07.2015
- Led IT infrastructure services, driving innovation and leveraging IT trends to meet business objectives
- Established metrics, KPIs, and SLAs to enhance IT operations and security
- Regularly updated security systems with technical documentation and managed IT security solutions, including firewalls, antivirus, and intrusion detection
- Designed and implemented Active Directory on Windows Server 2019
- Managed ERP, web servers, G-Suite and virtual call management systems
- Oversaw network asset management, system monitoring, and IT helpdesk
- Led a skilled team, optimized performance, and maintained strong vendor relationships to support infrastructure operations and physical security systems
System Administrator
RN Education Pvt. Ltd.
04.2011 - 04.2013
- Resolving server and software issues, ensuring security and recovery of all systems
- Managed Active Directory, DNS, DHCP, user accounts, and policies
- Administered Exchange Mail Server and installed security patches for optimal protection
- Installed and configured online exam servers and provisioned software/hardware following security protocols
- Monitored hardware and software for errors, performing regular updates to maintain functionality
- Managed IP camera systems and attendance systems to ensure proper operation and security
System administrator and Technical Trainer
karROX Technologies Ltd.
04.2010 - 03.2011
- Install security patches to ensure system reliability and protection
- Provisioning new software and hardware, following security policies
- Installed, configured, and monitored PROMETRIC servers for exam delivery
- Managed DVR and cameras for the Prometric Center
- Tuned system and network performance to ensure optimal infrastructure operation
- Conducted routine audits of systems, software, and networks
- Performed system and server backups
- Delivered technical training on Microsoft & Cisco certifications and conducted corporate training on Microsoft Server technology
Sr. Faculty-cum-Hardware Engineer
CMC Computer Education
04.2008 - 04.2010
- Managed Technical Administrative work, Planning class schedule, Lab Management, Responsibility Distribution to all Junior Trainer
- Train the students of Basic electronic, MS Office, Hardware, Networking, MCSE and MCA & BCA
- Preparation of Lab as well as training
System Administrator
RC Infosolutions Pvt. Ltd.
12.2005 - 03.2008
- Analyze system logs to identify potential issues and ensure smooth operation
- Managed user administration and implemented policies for system, network, and security use
- Administered LAN/WAN with Cisco routers and switches
- Verified proper functioning of peripherals and monitored system performance
- Designed preventive maintenance schedules to minimize downtime and hardware faults
- Created backup and recovery policies
- Integrated and updated software to improve system compatibility and efficiency
Hardware & Network Engineer
Bhumi solutions Pvt. Ltd.
12.2003 - 12.2005
- Configured and maintained desktop computers and peripherals, ensuring smooth operation
- Set up networking environments and handled daily technical support activities for desktop support
- Tested computers to verify proper system functionality and troubleshoot issues
- Maintained devices like printers, resolving any related problems promptly
Hardware Networking Faculty
The George Telegraph Training Institute (GTTI)
07.2002 - 09.2003
- Worked as a faculty member, responsible for teaching theory and practical classes in Basic Electronics, Hardware, Networking, and Linux
Education
MCA -
Allahabad University
01.2008
3years Bachelor Degree - Tourism and Travel Management
University of Calcutta
Kolkata01.1998
XIIth -
Bengali / Bangla
01.1995
Xth -
Bengali / Bangla
01.1992
Skills
- IT Operations Management
- Security Analysis
- IT Security Management
- Antivirus Management
- IT Infrastructure Management
- Firewall Management
- Cloud Operations
- AWS
- Web Hosting Services
- Active Directory
Certification
- CEHv9
- AWS Security, Identity, and Compliance
- Certified Information Systems Auditor (CISA)
- 70-247: Configuring Deploying a Microsoft Private Cloud with System Centre 2012.
- 70-246 : Monitoring and Operating a Microsoft Private Cloud with System Centre 2012
- Microsoft Certified Systems Engineer: Windows Server (MCSE)
- ISO/IEC 27001 - Dynamics of Information Security Management System (ISMS)
- Fortinet Certified in Associate in Cybersecurity (Valid upto February 2027)
- ISO/IEC 20000 IT SERVICE MANAGEMENT ASSOCIATE
- CISCO Ethical Hacker
- FortiSIEM 7.2 Analyst
Languages
- English
- Hindi
- Bengali
Social Link
https://www.linkedin.com/in/tamal-sarkar-a3185620
Total Work Experience
18 Years 0 Month
Timeline
IT Operations Manager
Vedant Fashions Limited - Manyavar-Mohey
03.2025 - Current
IT Manager
Shyam Steel Industries Ltd.
04.2019 - 03.2025
IT Infrastructure Lead
Indus Net Technologies
08.2015 - 04.2019
Technology Specialist
Advance Technology Labs
05.2013 - 07.2015
System Administrator
RN Education Pvt. Ltd.
04.2011 - 04.2013
System administrator and Technical Trainer
karROX Technologies Ltd.
04.2010 - 03.2011
Sr. Faculty-cum-Hardware Engineer
CMC Computer Education
04.2008 - 04.2010
System Administrator
RC Infosolutions Pvt. Ltd.
12.2005 - 03.2008
Hardware & Network Engineer
Bhumi solutions Pvt. Ltd.
12.2003 - 12.2005
Hardware Networking Faculty
The George Telegraph Training Institute (GTTI)
07.2002 - 09.2003
MCA -
Allahabad University
3years Bachelor Degree - Tourism and Travel Management
University of Calcutta
XIIth -
Bengali / Bangla
Xth -
Bengali / Bangla
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