Harshal Patil
Program Manager
Mumbai
Summary
A competent IT professional with 20 years of combined multi-disciplinary experience across Banking & financial services, Digital Payments, Omni channels, IT Service management, Software Delivery, Product Management, Project Management, ITIL, Fintech & IT domain. A highly creative, results-oriented techno-commercial Delivery & Implementation expert with rich multi-domain (Banking & Payments) experience, who can lead various cross functional teams and steer organizational growth Project Management Lifecycle: Requirement Gathering to final Delivery of Project, development, SDLC, Resource Management, Budgeting, Monitoring, Delivery with Quality using Agile, PMP, PRINCE2 Methodologies.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Program Manager
AXIS Bank
Mumbai
08.2021 - Current
- As a Program Manager with the title of Vice President- Information Technology, managing a global portfolio of multicurrency Forex Prepaid cards and foreign remittance transactions, achieving a 10% improvement in transaction processing speed and a 20% reduction in transaction errors over the past fiscal year.
- Managed to implement AI & RPA automations in Prepaid cards product for monitoring Dashboards, Alerts mgt, Incident mgt.
- Demonstrated strong leadership qualities for maintaining forex cards application, integrating with internal bank applications like Finacle, Maximus, ARGO, Murex, ARC, Eforms using APIs, and ensuring compliance with central body guidelines, resulted in a 17% improvement in application efficiency and a 13% reduction in system downtime.
- Administering strict compliance with RBI & PCI guidelines resulted in an 80% increase in audit compliance scores over the past year. ( Handled RBI, SISA, PCI PIN, PCI HSM, PCISSS audits compliances )
- Integration with WhatsApp Banking, Chatbot AHA, and BOTF ( Branch of the future )
- Proficient in analyzing portfolio trends, industry trends and formulating product development and marketing strategies
- Reporting of foreign remittances to central governing body of India (RBI) through XBRL reporting framework under FEMA guidelines.
- Managing delivery of various customizations in forex cards application as per the AXIS bank business team requirements
- Managing a comprehensive team of implementation, testers & Production support BAU activities with help of team reporting to me consist of 4 Business Analysts, 2 AVPs, 4 testers & a complete team who handles production support & BAU operations with respect to forex cards in AXIS bank.
Senior Project Manager
Worldline Global
Mumbai
12.2017 - 08.2021
- Managed F2F acquisition portfolio for 13 Indian Banks as Sr. Project Manager.
- Administered as Acquisition Project Manager for Worldline's special integration program, involving technology integration and synergy for one of the acquisitions by Worldline ( MRL POSnet )
- Received a silver medal from Worldline management for Best Project Manager of the Year for a major issuance mandated by India's central regulatory body RBI & RuPay NPCI for issuance of contactless dual interface cards with offline wallets ( NCMC qSPARC ) for 13 Indian Banks.
- Generated project cost estimations with an exceptional accuracy rate of 95%, closely aligning with the allotted budget, guiding effective decision-making.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Collaborated with cross-functional teams to draft strategic, realistic project schedules, and plans.
Senior Manager - Client Engagement
FIS Global
Mumbai
07.2014 - 12.2017
- Managed largest client base of FIS as a client engagement manager
- Managed Compliance, Technical Support, Process, Quality, Customer Services & Project deliveries for FIS Clients
- Project Delivery using Project Mgt. methodologies like waterfall Agile for FIS clients.
- Ensuring ongoing regulatory compliances and certifications of schemes for clients.
- Demonstrated true leadership & completed the project for PCIDSS certification for FIS India with implementation of all the regulatory requirements & make sure the compliance in place with respect to HSM & key management procedures.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Collaborated with cross-functional teams to draft strategic, realistic project schedules, and plans.
Delivery Module Lead
Mphasis
USA, Pune
11.2009 - 07.2014
- Established migration expertise: worked as a global module lead & migration lead for data migration on a new transaction processing platform for a client in the USA.
- Demonstrated project management skills by implementing new technological platforms for a client, Bank of Butterfield (Cayman & Bermuda Islands)
- Well-managed a project for an Indian bank for Base24 EFT Switch Application Support (Base24 Version upgrade & Tandem upgrade)
- Cross-functional collaboration with stakeholders to streamline the project & achieve delivery timelines to complete the project in 6 months.
- Demonstrated exceptional operational & customer service skills in the project for HP Non-Stop Tandem System Support Client: Kohl's Corporation, United States. Achieved the best CSAT rating of the year.
Senior Project Associate
Financial Software & systems Pvt. Ltd (FSS)
Mumbai
07.2006 - 11.2009
- Managed digital payments Services & Operations for Indian Banks and international interchange schemes.
- Delivered strong technical expertise on Base24 transaction processing platform.
- Delivered various projects for scheme mandates like VISA, MasterCard, Amex, Diners.
- Directed Client Engagement function for Banking and Payment Solutions (Hosted Platform) for FIS clients.
- Responsible for leading software development teams on customer projects as well as internally driven projects.
- Develop project plans, track project execution, manage changes, develop and execute implementation plans with internal teams coordination.
Senior Tech Support Engineer
Advait Techserve for OPUS Software Solutions P. Ltd.
Mumbai
06.2005 - 07.2006
- Administered the Application Support for India as well as overseas customer banks
- Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
- Enhancing customer and market modifications as per the business requirements
- Customer Support - Issue Resolution
- Deployment of the solution onto customer's TEST/PROD environment
- Documentation and maintenance of cases/process-related metrics
- Designing the architecture for library list and GUI views for complex company structure
Education
Bachelor of Engineering -
North Maharashtra University
Diploma in Engineering -
Board of Technical Examination
Skills
Project Management
Programme management
Product Management
Service Delivery
Client Engagement
Pre Sales Support
Digital Payments & Banking technology
IT audit & compliances
Organization & Process
Leadership
Vendor Management
Budget Management
Certification
ITIL Foundation 2011 - V 3.0 Certification Course (PeopleCert.)
Accomplishments
- Best Project Management - Silver Award @worldline Global
- PAT on the Back Award @ FIS Global for Client Engagement
- Best Performance quarterly award @ Mphasis
Timeline
Program Manager
AXIS Bank
08.2021 - Current
Senior Project Manager
Worldline Global
12.2017 - 08.2021
Senior Manager - Client Engagement
FIS Global
07.2014 - 12.2017
Delivery Module Lead
Mphasis
11.2009 - 07.2014
Senior Project Associate
Financial Software & systems Pvt. Ltd (FSS)
07.2006 - 11.2009
Senior Tech Support Engineer
Advait Techserve for OPUS Software Solutions P. Ltd.
06.2005 - 07.2006
Bachelor of Engineering -
North Maharashtra University
Diploma in Engineering -
Board of Technical Examination