Harshal Sharma
New Delhi
Summary
Sales and management professional with 20 years' experience of customer-focused business including hardcore techno-commercial sales and service as well as business and staff management, Planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
20
20
years of professional experience
Work History
General Manager
Robatech Gulf FZE
Dubai
06.2016 - 02.2022
- Robatech is family-owned company into Adhesive dispensing equipment and more then 44-Year-old company +AA rating company and 73 offices worldwide including distributors and subsidiaries.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Recruited, interviewed and hired qualified staff for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
India Representative
Innovative sensor technology IST AG
Delhi
05.2013 - 04.2016
- IST AG is Swiss company into manufacturing of temperature, Humidity, flow and conductivity basic sensor and modules.
Sales and Customer Support Manager
Robatech India Pvt Ltd
Delhi
02.2007 - 04.2013
- Robatech India- Swiss based Subsidiary into manufacturing of glue dispensing machine for tempered proof Packaging application.
- Created monthly reports for senior management summarizing operational performance metrics.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Sales & Support Engineer
Bakshi Enterprises Pvt Ltd
Mumbai
- 02.2007
- Bakshi Enterprise Pvt Ltd -Distributor of U.S
- Based Company Markem Corporation manufacturing into batch coding machine now known as Markem Image.
Sales & Support Engineer
Computware system and consultants
Udaipur
11.2001 - 09.2004
- Computware system- Manufacturer of UPS.
Regional Sales Manager
Tex Year Industrial Adhesives pvt Ltd
Delhi
Current
- Tex Year india is Joint venture of Industrial adhesives and Tex year Taiwan company manufacturing into Industrial Hotmelt adhesives , specialties chemicals and various application grade of adhesives, Presence in 90 + country through dealer distributor and 8 own manufacturing plants.
Education
Executive MBA -
Sikkim University
01.2012
12th standard (Sc. & Math's) -
Alok Sr. Secondary School
01.1996
10th standard -
Alok sr. secondary school
01.1993
Polytechnic 3 years Diploma in Electronics and communication engineering -
Vidya Bhawan polytechnic college
Skills
- Sales & Support
- Maintaining and servicing existing accounts
- Developing new territory
- Sales of adhesive dispensing machine
- Planning & execution of sales plan
- Improve Relationship with customers
- Liaising with accounts
- Developing new sales drive
- Developing new application-based sales
- Producing quarterly analysis of sales
- Solution selling/Consultative approach
- Seek to find competitor's activity
- MS word
- Excel
- Power point
- Internet Business Management
- Managing Business
- New application development
- Case study of new application
- Establishing pricing structures
- Marketing and promotion
- Independent sales
- Bookkeeping
- Managing local staff
- Staff Supervision
- Financial Administration
- Expense Control
- Service Quality Improvement
- Customer Retention
- Customer Relationship Management
- Branding
- Advertising and marketing
- P&L Management
- Contract Negotiations
- Budget Allocation
- Budgeting and cost control strategies
- Staff Training and Development
Accomplishments
- As a rewards, Special 7 days training attended at Singapore during 2004-2007
- Technical sales & service training attended at Switzerland Muri for 12 days in 2010
- Technical Sales and service training attended at Switzerland Ebnaat Kappel for 15 days in 2013.
- Technical Sales and service training attended at Switzerland Banat Kappel for 15 days in 2014
- Yearly sales seminar attended at Robatech AG Switzerland Year 2018
- Knowledge of industrial machinery and process
- Exposure in all top food/nonfood packaging, Paper converting, OEMs, automotive, Process control instruments manufacturer and dealer.
- Business established in Nestle, Cadbury, Havells, HPL, ITC, Britannia, Luminous, Dabur, AL Ghurair group Dubai, Emirates National Plastic Dubai, Nestle Dubai, Arla Foods group Bahrain, Oman Food stuff (coca cola), Mai Dubai drinking water and Al Ain foods and beverages ( Both UAE Govt Company).
Native place
Udaipur (Rajasthan ) India
Business management skills
- New application development, case study of new application and implements.
- Establishing pricing structures
- Marketing and promotion
- Independent sales
- Bookkeeping
- Managing local staff
Personal Information
- Father's Name: Late Shree K.K. Sharma
- Date of Birth: 12/09/77
- Gender: Male
- Nationality: Indian
- Marital Status: Married
UAE and Indian driving license
Yes
Languages
- English
- Hindi
Hobbies and Interests
Visit to natural place and spent time with natures, meditation, swiming
Passport
Indian Passport
Timeline
Regional Sales Manager
Tex Year Industrial Adhesives pvt Ltd
Current
General Manager
Robatech Gulf FZE
06.2016 - 02.2022
India Representative
Innovative sensor technology IST AG
05.2013 - 04.2016
Sales and Customer Support Manager
Robatech India Pvt Ltd
02.2007 - 04.2013
Sales & Support Engineer
Computware system and consultants
11.2001 - 09.2004
Sales & Support Engineer
Bakshi Enterprises Pvt Ltd
- 02.2007
Executive MBA -
Sikkim University
12th standard (Sc. & Math's) -
Alok Sr. Secondary School
10th standard -
Alok sr. secondary school
Polytechnic 3 years Diploma in Electronics and communication engineering -
Vidya Bhawan polytechnic college
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