Harshal Solanki
Ahmedabad
Summary
Strategic Territory Sales Officer with extensive experience in sales planning, customer relationship management, and market analysis. Demonstrated success in developing territory strategies that drive significant sales growth. Skilled in communication, negotiation, and leadership, consistently achieving sales targets and enhancing operational procedures for increased profitability.
Overview
15
15
years of professional experience
Work History
SR.Channel sales officer
Brother International india Pvt Ltd
Ahmedabad
11.2025 - Current
- Achieved company targets by implementing successful sales strategies.
- Closed large sales to exceed quota and align with company targets.
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
- Managed customer relationships with consultative sales techniques, achieving individual sales goals.
- Led training sessions for channel partners on product features, benefits, and sales techniques.
- Conducted regular business reviews with channel partners to assess performance and strategise for growth.
- Implemented loyalty programmes that incentivised and rewarded top-performing channel partners.
- Coordinated with internal teams, including product development and customer service, to meet client needs effectively.
- Showcased product features and benefits to drive sales.
- Studied competitors to develop innovative selling strategies.
- Monitored competitors through multi-channel research strategies to best capitalise on market gaps or anticipate changes in customer interests.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Developed team communications and information for meetings.
- Organised and participated in industry events and conferences to strengthen network connections.
Territory Sales Officer( HP Ink,Toner,Cartdriges)
HP India Sales Pvt Ltd
Ahmedabad
11.2024 - 11.2025
- Cultivated client relationships through regular territory visits and strategic communication, enhancing customer loyalty.
- Identified business expansion opportunities by exploring new markets and introducing additional products.
- Coordinated promotional events to increase product visibility and engage customers, driving brand awareness.
- Managed inventory levels to guarantee product availability within the territory.
- Monitored sales performance metrics to track target achievement and identify areas for growth.
- Collaborated with cross-functional teams to optimize sales strategies and initiatives.
- Conducted comprehensive market research to analyze trends and monitor competitor activities.
- Negotiated favorable pricing agreements with vendors for cost-effective procurement of supplies.
EC Manager
Home Interior Design E-Commerce Pvt Ltd
Ahmedabad
04.2024 - 08.2025
- Managed cross-functional teams to enhance customer experience and engagement, leading to improved customer satisfaction.
- Enforced customer service standards and resolved issues, maintaining high service quality and customer loyalty.
- Implemented training programs for staff on customer service protocols.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Developed marketing campaigns to promote new product launches effectively.
- Oversaw inventory management processes to ensure product availability.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership and mentoring to new employees, facilitating their understanding of company programs and enhancing team integration.
Store Manager
VTECH NXT GEN RETAILS LLP
Ahmedabad
04.2021 - 04.2024
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Resolved customer complaints in a professional manner.
- Increased store sales by cross-selling complementary items.
- Organised special events, including promotions and seasonal displays, to drive customer engagement and sales.
- Initiated new product training sessions for employees to improve product knowledge.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Performed regular audits to ensure compliance with company standards.
- Supervised cash drawer balances and deposits of store receipts.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Created and updated store policies and procedures to ensure operational efficiency and compliance.
- Monitored market trends in retail, identifying customer initiatives and assessing competitive landscape.
- Worked closely with vendors to negotiate contracts for goods or services.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Researched industry trends and developments related to B2B account management practices.
- Managed client relationships, ensuring a high level of customer satisfaction.
Mobile Sales Expert
SAMSUNG INDIA PVT LIMITED ( QUESS CORP LTD)
Ahmedabad
05.2012 - 12.2019
- Delivered comprehensive product knowledge and exceptional customer service to mobile customers.
- Guided customers in selecting ideal devices, plans, and accessories to meet their specific requirements.
- Demonstrated the features of various mobile devices to prospective buyers.
- Analyzed customer needs and preferences to recommend tailored products and services.
- Processed sales transactions accurately with point-of-sale systems.
- Educated customers about current promotions and discounts on products and services.
- Performed troubleshooting for technical issues related to mobile devices.
- Maintained up-to-date knowledge of industry developments and trends.
- Responded promptly to inquiries from online customers via email, chat, or phone calls.
- Placed special orders or called other stores to find desired items.
Sales Promoter
NOKIA INDIA PVT LTD PAYROLL OF KEYSTONE INTEGRATED MARKETING SERVICES PVT LTD
Ahmedabad
07.2011 - 02.2012
- Demonstrated products features and benefits to customers in retail stores.
- Provided excellent customer service by answering questions, solving problems, and responding to inquiries.
- Assisted customers with finding the right product for their needs.
- Analyzed consumer behavior patterns to identify potential sales opportunities.
- Offered suggestions for additional items that may be of interest to customers.
- Maintained accurate records of all sales transactions using a computerized system.
- Generated daily reports on sales performance, highlighting progress towards management targets.
- Resolved customer complaints promptly and effectively while maintaining a professional attitude.
- Demonstrated knowledge of store products and services.
- Assisted in developing advertising campaigns for new product launches to increase market awareness.
- Collaborated with team members to achieve sales targets, fostering a supportive and motivated work environment.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Kept informed about new products arriving at the store on a regular basis.
Education
B.COM -
GUJARAT UNIVERSITY
Ahmedabad, GJ04-2012
Skills
- Channel strategy development
- Sales pipeline management
- Sales performance
- Market analysis
- Sales metrics
- Opportunity identification
- Contract negotiation
- Territory management
- Channel marketing
- Operational management
- Business development
- Financial planning
- Report analysis
- Business planning
- POS system proficiency
- Product knowledge and training
- Customer service
- Multitasking and organisation skills
- Problem-solving
- Staff development
- Networking at events
- Goal setting
- Change management
Accomplishments
- WINNER OF SAMSUNG MICROWAVE IN YEAR 2016 DIWALI CONTEST.
- SMARTPHONE WINNER IN 2018 MONSOON BONANZA CONTEST .
Education and Training
B.COM
Languages
6,C2,3,B1
Languages
English
Elementary
A2
Hindi
Advanced
C1
Gujarati
Proficient
C2
Timeline
SR.Channel sales officer
Brother International india Pvt Ltd
11.2025 - Current
Territory Sales Officer( HP Ink,Toner,Cartdriges)
HP India Sales Pvt Ltd
11.2024 - 11.2025
EC Manager
Home Interior Design E-Commerce Pvt Ltd
04.2024 - 08.2025
Store Manager
VTECH NXT GEN RETAILS LLP
04.2021 - 04.2024
Mobile Sales Expert
SAMSUNG INDIA PVT LIMITED ( QUESS CORP LTD)
05.2012 - 12.2019
Sales Promoter
NOKIA INDIA PVT LTD PAYROLL OF KEYSTONE INTEGRATED MARKETING SERVICES PVT LTD
07.2011 - 02.2012
B.COM -
GUJARAT UNIVERSITY