Harshal Sutar
Pricing Analyst
Pune,MH
Summary
Multi-tasking Pricing Analyst with expertise maintaining pricing. Worked smoothly under pressure with poise and composure.
Overview
14
14
years of professional experience
3
3
Certifications
3
3
Languages
2
2
years of post-secondary education
Work History
Pricing Analyst
Danfoss Power Solutions
05.2025 - Current
- Manage and prepare customer quotes with accuracy and timeliness. Maintain and update list price and net price records in pricing systems.
- Review and resolve discrepancy emails and queries to ensure smooth operations.
- Communicate effectively with Account Managers, Business Units, Customer Service Representatives, and cross-functional teams.
- Support seamless transaction flow by coordinating across all organizational levels.
- Ensure compliance with pricing policies, and maintain data integrity.
Customer Service Representative
Danfoss Industries Pvt Ltd
07.2021 - Current
- Process and manage customer orders from entry to fulfilment, ensuring accuracy and timely delivery.
- Utilize ERP systems to track and update order status, manage inventory levels, and generate reports.
- Collaborate with supply chain, logistics, and warehouse teams to streamline order workflows and resolve issues.
- Communicate with customers to provide order updates, handle inquiries, and address any concerns.
- Analyse order data to identify trends, discrepancies, and opportunities for process improvements.
Customer Experience Consultant
Firstcry.com
05.2019 - 07.2021
- Assisted customers with order placement, tracking, and resolving order discrepancies.
- Managed a high volume of customer inquiries via phone, email, and chat, maintaining a high satisfaction rate.
- Processed returns and exchanges, ensuring compliance with company policies.
- Collaborated with the order management team to improve customer service processes and reduce response times.
Customer Service Executive
Doehler India Pvt. Ltd
08.2016 - 05.2019
- Product presentation to clients about company products and services.
- Allocating daily jobs and workloads to team members.
- Handled end-to-end sampling process.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Handled order management activities.
Business Process Associate
TCS
10.2013 - 05.2016
- Managed large data projects, including workflow scheduling, data entry and accuracy verification.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
Customer Care Executive
Intelenet Global Services Pvt. Ltd
09.2011 - 09.2016
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Kept accurate records of all customer interactions and transactions.
Education
Bachelor - Computer Applications
06.2024 - Current
Diploma - Information Technology
01.2011
GPA: 65.27%
Skills
ERP Systems: SAP
Microsoft Office Suite: Excel, Word, PowerPoint
CRM Software: Salesforce
Certification
Demand Planning| Danfoss | 2023
Timeline
Pricing Analyst - Danfoss Power Solutions
05.2025 - Current
Abhinav College of Engineering & Management - Bachelor, Computer Applications
06.2024 - Current
Customer Service Representative - Danfoss Industries Pvt Ltd
07.2021 - Current
Customer Experience Consultant - Firstcry.com
05.2019 - 07.2021
Customer Service Executive - Doehler India Pvt. Ltd
08.2016 - 05.2019
Business Process Associate - TCS
10.2013 - 05.2016
Customer Care Executive - Intelenet Global Services Pvt. Ltd
09.2011 - 09.2016
Bharti Vidyapeeth Institute of Technology - Diploma, Information Technology