Harshal Wagh
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
Associate Engineer
Quess Corp Limited
PUNE
05.2023 - Current
- Walked individuals through basic troubleshooting tasks
- Configured hardware, devices, and software to set up work stations for employees
- Assisted with coordination of new equipment installation and implementation
- Monitoring Day-to-Day system's issues & given solution
- Assisted end-users with conference room equipment setup and operation
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
- Given a perfect solution to the user on his issues
- Monitored systems in operation and quickly troubleshot error
- Familiar with a new software as following: Solid Edge, Teamcenter, AutoCAD, Sophos, Zenon.
Desktop Support Engineer
Globe Caliber Pvt Ltd
Nashik, Maharashtra, India
01.2023 - 05.2023
- As a Desktop Support Engineer for IndiGo Airlines, your primary responsibility will be to provide technical support to end-users in a fast-paced and dynamic environment
- I will be responsible for installing, configuring, and maintaining desktop hardware, software, and peripherals, as well as troubleshooting and resolving hardware, software, and networking issues
- Walked individuals through basic troubleshooting tasks
- Monitored systems in operation and quickly troubleshot errors.
Assistant Engineer
Shelltech solutions
Nashik, Maharashtra, India
11.2022 - 01.2023
- Provided technical assistance to staff when needed
- I will be responsible for installing, configuring, and maintaining desktop hardware, software, and peripherals, as well as troubleshooting and resolving hardware, software, and networking issues
- Assisted with coordination of new equipment installation and implementation.
Technical Support Engineer
Ultimate power tech
Nashik, Maharashtra, India
11.2018 - 12.2019
- Provide technical support to customer for issue
- Maintain Production for the chargers
- Testing of switch mode power supply
- Testing EV chargers
- Testing of DC/DC converters.
Education
Bachelor of Science -
Pratibha College of Commerce & Computer Studies
Pune, India06.2024
Diploma in Electronics and Telecommunication -
Matoshri Aasarabai Polytechnic
10th SSC -
Pethe High School
Skills
- Operating Systems: experience with Windows, Linux, and other operating systems
- Networking: knowledge of network protocols, network architecture, and network security
- Customer Support
- System monitoring
- Technical Troubleshooting
- Patch management
- Symantec Endpoint Protection
Timeline
Associate Engineer
Quess Corp Limited
05.2023 - Current
Desktop Support Engineer
Globe Caliber Pvt Ltd
01.2023 - 05.2023
Assistant Engineer
Shelltech solutions
11.2022 - 01.2023
Technical Support Engineer
Ultimate power tech
11.2018 - 12.2019
Bachelor of Science -
Pratibha College of Commerce & Computer Studies
Diploma in Electronics and Telecommunication -
Matoshri Aasarabai Polytechnic
10th SSC -
Pethe High School