Hi, I’m
Harshali Gaikar
Mumbai,Maharashtra
Summary
Purchase & Admin Executive managing SAP-based purchase inward and outward, purchase and sales invoicing, vendor follow-up, and routine reporting. Coordinates with production to plan material requirements, support stock flow, and keep supplier issues moving to closure. Brings practical admin support across purchasing operations, documentation, and daily coordination.
Overview
1
Language
18
years of professional experience
Work History
Automotive Manufactures Pvt. Ltd.Palaspe Village, Maharashtra
Purchase & Admin Executive
10.2018 - Current
Job overview
- Work in sap system :- Purchase inward &outward.
- Making purchase & Sales invoice.
- Sourced and vetted new vendors to meet purchasing needs. Worked with production to understand and plan for materials needs.Completed regular all type of reports.
- Evaluated supplier performance and worked with representatives to resolve issues.
- Panvel, Maharashtra
EichersNAVI MUMBAI
Customer Relations Manager
08.2018 - 03.2023
Job overview
- Developed customer engagement strategies to enhance satisfaction and loyalty.
- Led cross-functional teams to resolve customer concerns efficiently.
- Implemented feedback mechanisms to gather insights for service improvement.
- Trained and mentored staff on best practices in customer interaction.
- Analyzed customer data trends to identify opportunities for service enhancements.
- Established metrics for measuring customer satisfaction and team performance.
Antony commercial vehicles Pvt. Ltd.Taloja,Panvel, Maharashtra
Purchase & Admin Executive
01.2015 - 07.2018
Job overview
- Sourced and vetted new vendors to meet purchasing needs.
- Worked with production to understand and plan for materials needs.
- Completed regular all type of reports.
- Evaluated supplier performance and worked with representatives to resolve issues.
D.B.Bhanushali" & Co, CA FirmMumbai, Maharashtra
Admin Accountant
01.2012 - 01.2015
Job overview
- Responded to customer requests via telephone and email.
- Copied, logged and scanned supporting documentation.
- Entered details such as payments, account information and call logs into the computer system.
Krishna MotorsMumbai, Maharashtra
Admin accounted and D.M.S. operator
10.2010 - 01.2012
Job overview
- Obtained documents, clearances, certificates and approvals from local, state and federalagencies.
- Copied, logged and scanned supporting documentation.
- Responded to customer requests via telephone and email.
- Analyzed departmental documents for appropriate distribution and filing.
- Entered details such as payments, account information and call logs into the computer system.
L.A. Motors
C.R.E, Customer Relation Executive
02.2010 - 08.2010
Job overview
- Responded to customer requests via telephone and email.
- Assisted various business groups with document organization and dissemination during acquisitions.
- Copied, logged and scanned supporting documentation.
Smollan GroupNAVI MUMBAI
Customer Care Officer
07.2023 - Current
Job overview
- Delivered exceptional customer support, resolving inquiries efficiently and enhancing satisfaction levels.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Trained new employees on operational procedures and customer service best practices.
- Implemented feedback mechanisms to gather insights for continuous improvement initiatives.
- Developed training materials that supported staff in mastering product knowledge and services offered.
- Managed high call volumes with exceptional time management and multitasking skills.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
- Reduced customer complaints by providing timely solutions to issues.
- Collaborated with team members to meet departmental goals and improve overall performance.
- Consistently met or exceeded performance metrics, contributing to the success of the department as a whole.
- Maintained detailed records of customer interactions, allowing for thorough follow-up and improved service delivery over time.
Arya HondaMumbai, MH
C.R.E. (Customer Relationship Executive)
10.2008 - 01.2010
Job overview
- Entered details such as payments, account information and call logs into the computer system.
- Copied, logged and scanned supporting documentation.
- Responded to customer requests via telephone and email.
Education
Mumbai University (MU)Mumbai, MH
High School Diploma
01-2007
S.N.D.T.College of Arts & S.C.B.College of Commerce & Science for WomenMumbai, MH
II Class H.S.C.
01-2003
University Overview
Mumbai board
Vidhya Vikas High SchoolMumbai, MH
Academic School/College Percentage S.S.C.
01-2000
University Overview
Mumbai board
Skills
Purchase order management
Materials planning
Vendor management
Supplier evaluation
Procurement reporting
MS Excel
Tally ERP 9
Purchase invoice processing
Document control
Client relationship management
Interests
Hobbies & Activities : , Reading Books, Cooking, Travelling, Dancing
Timeline
Customer Care Officer
Smollan Group
07.2023 - Current
Purchase & Admin Executive
Automotive Manufactures Pvt. Ltd.
10.2018 - Current
Customer Relations Manager
Eichers
08.2018 - 03.2023
Purchase & Admin Executive
Antony commercial vehicles Pvt. Ltd.
01.2015 - 07.2018
Admin Accountant
D.B.Bhanushali" & Co, CA Firm
01.2012 - 01.2015
Admin accounted and D.M.S. operator
Krishna Motors
10.2010 - 01.2012
C.R.E, Customer Relation Executive
L.A. Motors
02.2010 - 08.2010
C.R.E. (Customer Relationship Executive)
Arya Honda
10.2008 - 01.2010
Vidhya Vikas High School
Academic School/College Percentage S.S.C.
S.N.D.T.College of Arts & S.C.B.College of Commerce & Science for Women
II Class H.S.C.
Mumbai University (MU)
High School Diploma