Harshdeep Rana

• Experienced in managing the full recruitment life cycle from sourcing to onboarding.
• Successfully sourced, screened, and hired top-tier candidates for leading clients, including Microsoft, Amazon, Starbucks, Expeditors, and Disney.
• Conduct initial phone screenings and in-depth interviews to assess candidates’ technical skills, professional experience, and cultural alignment.
• Design and implement effective recruitment strategies, deliver presentations to candidates, negotiate offers, and ensure a positive candidate experience throughout the hiring process.
• Facilitate smooth onboarding by coordinating with the delivery team, account managers, and operations for seamless candidate handoffs.
• Provide ongoing mentorship to junior recruiters, fostering their professional growth and development.

Key Achievements:

• Ascendor Award 2022 – Recognized in the Direct Hire Account by securing $140,000 in total fees within 8 months.
• President’s Club Award 2024 – Honored in the Microsoft Process Account by successfully closing 18 offers in a single year.

• Provided support to Mirae Asset Mutual Fund customers by addressing inquiries and resolving issues through phone calls and emails, including handling high-level escalated calls with empathy, and effective solutions.
• Maintained strong customer relationships to ensure satisfaction and loyalty, resulting in appreciation emails from customers.
• Analyzed customer feedback and developed strategies to improve customer experience
• Assisted with product-related questions, feedback, and complaints.

Achievements:

• Nominated for the "Unsung Hero" title for delivering exceptional service and support to investors.