A versatile professional with experience in data management, consumer interaction, service quality, and product development:
Techno Insurance Services (20 Months): Managed systematic data for customers and firms acquiring insurance policies.
ITC Pvt. Ltd. (13 Days): Engaged in customer interaction, product pitching, marketing, competitor analysis, and consumer behavior study.
Symphony Ltd (3 Months): Observed backend service operations and processes in-depth.
OPL Innovate (Present): Collaborating with cross-functional teams to conceptualize, plan, and develop new fintech products, translating business requirements into functional specifications and preparing product documentation.
Overview
5
5
years of professional experience
Work History
Finance Trainee Product
OPL Innovate
Ahmedabad
01.2024 - Current
Collaborate with the product team to conceptualize, plan, and develop new products or features.
Translate business requirements of Bank into functional specifications for the development team.
Prepare product documentation, including user guides, release notes, and product presentations.
Coordinate cross-functional teams to execute the product development plan effectively.
Service Quality Analyst Intern
Symphony Ltd
Ahmedabad
05.2023 - 07.2023
Analyzed customer complaints to identify areas for improvement in the customer journey.
Assessed current call center systems and identified opportunities for automation or optimization initiatives.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
To Study the service operations and observe all the process of backend in depth
Management Trainee
ITC Pvt Ltd
Ahmedabad
01.2023 - 01.2023
Customer Interaction
Product Pitching
Product Marketing
Competitor Analysis
Understanding Consumer behavior
Data Entry Executive
Techno Insurance Services
Gandhidham
10.2019 - 06.2021
Scanned and stored files and records electronically to reduce paper files and secure data.
Maintained database by entering new and updated customer and account information.
Performed data entry from paper documents, emails, and other sources into computer systems.
Preparation of systematic data of all the customers and firms who used to take any type of insurance policy in company’s software
Education
PGDM - Finance And Marketing
St Kabir Institute of Professional Studies
Ahmedabad
03-2024
Bachelor of Commerce - Accountancy And Finance
Tolani Commerce College
Adipur
04-2022
Skills
Corporate Communication
Adaptability
Interpersonal Skills
Team Collaboration
Analytical Skills
Languages
Gujarati
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Interest Area
Actively engaged to work with teams and group projects on politics and world affairs
Seminars
Attended “All About Export-Import, What, When, Why, Who, Where, How, HScodes, FTA” organized by Ahmedabad management association (AMA)
Attended “Payment Terms In International Trade” organized by Ahmedabad management association (AMA)
Attended “Body language:- Have a winning attitude” by Devang bhatt organized by Ahmedabad management association(AMA)