Harshil Pandya
Mumbai
Summary
IT professional with an overall experience of over 5.7 years of experience in banking and finance, specializing in testing, implementation, and client management. Proven ability to streamline processes and enhance operational efficiency. Strong communication and problem-solving skills have led to improved customer satisfaction and significant process optimizations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Associate
BNY Mellon
Pune
08.2022 - Current
- Key Skills: Oracle DB, ServiceNow, Jira, Splunk, AppDynamics, SQL Developer, Unix, Linux, Manual Deployments, Confluence, WinSCP, and experience with MQ and Grafana.
- Facilitated RCA for technical issues, implemented corrective actions, and documented processes and procedures for network operations and maintenance activities.
- Managed incidents, implemented changes effectively, and through structured change management processes via ServiceNow.
- Resolved escalated client incidents promptly to enhance service quality. Provided end-user training and assistance to improve operational efficiency.
- Worked closely with the Business, Operations, and Software Development teams to deliver enhancements. Collaborated with diverse teams to achieve goals and address product-related issues.
- System and application support for real-time payments, low-value payments, funds control systems, liquidity management, IMPS, product payment configuration, unified payment processing, etc.
- Knowledge of Payment Market Infrastructure (PMI) (FED, CHIPS, SWIFT/Target, SWIFT/Chaps) connectivity to send and receive payments.
Senior Consultant
Larsen & Toubro Infotech
Pune
08.2019 - 08.2022
- ISO 8583-87/8593-93 & 8583-2003 integration,
implementation & Analysis. - Bi-Annual Network enhancement & compliance
analysis with Visa, Mastercard, Amex & CUPI. - Payment switch support & Incident Analysis
- Payment settlement, clearing & Reconciliation
(Processing/support). - Payment switches/Interfaces: Power card V3.2 and 3.5.
- Production EOD Batch Processing & Support.
- Aggregator Integration and Support.
- Pre-Production Integration, testing & Development
Support. - CA Wade automation and VEP Batch Setup.
- Ticketing & document repository - Jira, Mantis, Service Now.
- Knowledge of EMV, NFC & Magstripe card.
- Knowledge of 3D Secure.
- Test case writing, execution, and test planning.
- SQL Queries and knowledge of Unix commands and shell scripts.
Education
BE - Computer Science
Don Bosco Institute of Technology
Mumbai06.2019
Diploma in Computer Engineering - Diploma
Vivekanand Education Society’s Polytechnic Mumbai
Mumbai06-2016
Skills
- Database: Oracle DB, MongoDB
- Monitoring Tools: Splunk, AppDynamics, Wireshark, MQ Optics, SQL Developer
- Ticketing Tools: Jira, ServiceNow, Mantis
- Technical documentation: Confluence
- Market Exposure: APAC, Asia, and EMEA
- Application management, deployments, and monitoring
- Unix, Linux, WinSCP, PuTTY
- Postman publishes messages
Certification
- Certification Course of SAP Training Program.
- Certification Course of Android Development.
Awards
- PAT ON THE BACK for delivering crucial requirements efficiently.
- Best Team Member for continuous contribution & support of year 2020-2021.
- Awarded for Passion for Excellence in 2023 & 2024 for exceptional contributions to the organization.
- Awarded Thrive Together & Own It in 2025 for working cross platform to meet the deadlines.
Timeline
Senior Associate
BNY Mellon
08.2022 - Current
Senior Consultant
Larsen & Toubro Infotech
08.2019 - 08.2022
BE - Computer Science
Don Bosco Institute of Technology
Diploma in Computer Engineering - Diploma
Vivekanand Education Society’s Polytechnic Mumbai
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