Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Harshini Acharya

Harshini Acharya

Bangalore,KA

Summary

With over 4+ years of experience in Finance and Core Banking, I am eager to advance my career in a dynamic and challenging environment that promotes continuous learning and professional development. My goal is to strengthen my expertise, broaden my knowledge base, and make meaningful contributions to organizational success through commitment and high performance.

Overview

6
6
years of professional experience

Work History

Analyst at Chief Operations Office

Commonwealth Bank of Australia
07.2023 - Current
  • Managed the end-to-end loan recovery process, collaborating directly with customers to resolve outstanding balances.
  • Spearheaded the correction of credit reporting inaccuracies, ensuring compliance and improving customer credit profiles.
  • Executed loan maintenance and servicing tasks, including payment processing, account updates, and lien releases.
  • Supported the onboarding of new customers, verifying identity and information through the KYC process.
  • Provided support and operational assistance for a variety of lending products, from application to close.
  • Resolve customer complaints, escalations and service issues, ensuring customer satisfaction.
  • Follow company process and SLA guidelines to meet quality and efficiency targets.

Customer Support Specialist

Bravo Ventures India Pvt Ltd
03.2022 - 06.2023
  • Supporting Customer related to travel over the chat and email
  • Handling customer escalations
  • Addressing payment and refund related queries of Clients

Operation Associate

Itilite technologies pvt ltd
03.2021 - 03.2022
  • Working as a Customer Service associate
  • Deals with 20-30 customers over the call/chat/email on a daily basis.
  • Dealing with complaints and escalations of customer
  • Addressing payment and refund related queries of Clients

Intern - Associate

Cox and Kings
06.2019 - 07.2019
  • Worked as an intern in Cox and Kings Limited
  • Helping clients to customize their itineraries as per their requirements
  • Dealing with Customer Complaints

Education

Pre - University Education -

KARKALA JNANASUDHA PRE UNIVERSITY COLLEGE
06.2014

MBA - undefined

MANGALORE UNIVERSITY
11.2020

BSC - Computer Science

MAHATMA GANDHI MEMORIAL COLLEGE
06.2017

Skills

  • Loan Recovery and Serving
  • Credit Reporting and Pointers
  • KYC Compliance
  • Conflict Resolution & Negotiation
  • Driving process optimization
  • Prioritization and scheduling
  • Experienced in using Excel, PowerPoint, and Word effectively
  • Proficient in written communication
  • Presentation delivery expertise
  • Team process management
  • Organizing skill update sessions
  • Process compliance guidance
  • KPI analysis

Websites

Timeline

Analyst at Chief Operations Office

Commonwealth Bank of Australia
07.2023 - Current

Customer Support Specialist

Bravo Ventures India Pvt Ltd
03.2022 - 06.2023

Operation Associate

Itilite technologies pvt ltd
03.2021 - 03.2022

Intern - Associate

Cox and Kings
06.2019 - 07.2019

MBA - undefined

MANGALORE UNIVERSITY

BSC - Computer Science

MAHATMA GANDHI MEMORIAL COLLEGE

Pre - University Education -

KARKALA JNANASUDHA PRE UNIVERSITY COLLEGE

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Harshini Acharya